Expert Online Service for Lansing, Michigan Computer Networks from Certified Consultants
Small businesses have typically been overlooked by major network service organizations. Many small businesses allow themselves to grow dangerously dependent on freelance engineers or small consulting firms who lack the bandwidth or extensive skill sets to react quickly or effectively to network crises. Still other small businesses resort to mass-market service providers that employ technicians trained to provide standardized solutions to ordinary problems but who are missing the experience and versatility to handle the variety of environments and absence of standardization typical of small company information networks.

Progent's time-tested approach to providing affordable and successful technical support to small businesses has made Progent among the most respected Microsoft-certified network consulting firms in the country. Progent has provided remote help to small businesses in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network service personnel. This can save money and minimize technical risks for major projects like software programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations.

Progent can also provide access to certified consultants to assist your company to plan and execute your cloud computing strategy.

Key Technical Areas Supported by Progent for Office Networks in Lansing, Michigan
Progent's nationwide team of industry certified experts provides assistance for all facets of network systems deployed by businesses of all sizes. Practice areas supported by Progent in Lansing include:

Support Delivery Options for Lansing, Michigan Companies
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for providing computer support is based on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures rapid response, thorough service records, dependable follow-up, and strict expense control across an array of IT service delivery modes that include online troubleshooting, onsite help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers allows them to resolve most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's remote computer support services.

  • On-site Support
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's remote service experts to deliver small and midsize businesses the ideal combination: hands-on service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for on-site support visits is typically under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details concerning how to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. To learn more, see Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and reporting. For more information, refer to Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of world-class IT professionals who can deliver assistance with vital technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment products, network protection engineering, non-stop it system design, server virtualization solutions, plus integration, customization and training for small business software such as accounting, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects such as office moves and major software migrations, longer term initiatives such as customizing a legacy MRP system to a modern MS Dynamics 365 solution, database application development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response like data restoration and virus cleanup.

  • Network Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and mid-size businesses to design, implement and troubleshoot the infrastructure to support a remote workforce. Aspects of network infrastructure for which Progent's experts can provide support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network planning and implementation, and reliable Internet access. For information about Progent's network infrastructure expertise for a remote workforce, visit infrastructure support services for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition easy for clients to transfer to a different support provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed service, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting services to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Lansing, Michigan Businesses
Progent's size, scope of information technology skill, and experience with enterprise IT consulting enable small businesses to sidestep the pitfalls related to excessive reliance on thinly staffed support organizations or individual consultants.

Working with Progent's Experts allows your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT support, smaller businesses often rely heavily on freelance consultants. Although freelance support providers have lower overhead than larger support firms and can typically charge apparently lower fees, individuals are frequently spread too thin to respond quickly to urgent network problems. If an independent engineer is occupied with another customer, ill, on vacation, or in class, the absence of replacement staff may force your business to wait for help during an emergency. The more your company grows, system unavailability or difficulties with line-of-business applications get more expensive. The dollars you believed you were saving on an independent consultant can evaporate fast due to lost output. Also, when independent consultants encounter unfamiliar technologies, the unavailability of a big engineering group to depend on for assistance requires them to train in place while your organization ends up footing the bill for their ongoing training.

  • Have Access to Experts in Sophisticated Network Solutions
    The majority of small service organizations or independent consultants focused on small company IT support are capable of delivering routine solutions but don't have the seasoning to work efficiently with complicated network configurations that have mixed operating systems, many offices, VoIP systems, mobile workforces, integrated financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your small business because enterprise environments are characteristically complex, integration problems require in-depth understanding of in many technical areas, and achieving an acceptable level of stability, availability, and protection calls for industry-proven leading practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically begin with a network implemented on a tight budget. Without a carefully designed basis, a series of ad hoc repairs often get thrown onto of a weak structure. As a company grows, stability and scalability issues can undermine the productivity of the organization. These environments need proper assessment, intelligent business planning, and in-depth expertise to migrate to an IT infrastructure that will provide the solid foundation to meet current business needs and support downstream expansion.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses require guidance and education to work through an ever more complex maze of IT options offered for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or service organization that attempts to promote products. Progent eliminates conflicts of interest by not reselling any products. Progent sells consulting and services exclusively. This allows Progent to align consulting support with the real needs of customers. Combining network support and product reselling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being based on the true needs of a customer.

Contact Progent
In case your Lansing, Michigan business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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