Low-cost Network Troubleshooting from Microsoft and Cisco certified Professionals for Businesses in Lancaster, CA
By delivering professional know-how whenever you require it, making available specialized knowledge for critical applications, offering high-value services such as virtual data center hosting, billing only for help you receive, and charging no setup fees or retainers for standard services, Progent enables you to increase the competitive value of your It system and cut support costs. Progent understands that network security, reliability, and efficiency are just as important to small companies as to large enterprises but that small organizations don't have the economy of scale to invest heavily in information networks and in-house service groups. Progent's basic competitive advantage is that no network consulting organization can match Progent's capability to deliver the IT support expertise your company needs when you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT service personnel. This can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your company to design and implement your cloud computing strategy.

Core Products and Technologies Supported by Progent for Office Networks in Lancaster, California
Progent offers the services of certified consultants for all facets of network technology found in small and midsize organizations. Technologies serviced by Progent include:

Support Delivery Options for Lancaster, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, and IT administration. Progent's model for providing network support services is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast support, comprehensive service documentation, consistent follow-through, and strict expense monitoring for an array of IT service delivery modes that include online repairs, onsite help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can help clients to troubleshoot and repair network issues without the expense or time loss of on-premises service visits. The experience of Progent's IT consultants makes it possible to handle the majority of network problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for new customers to accommodate urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote support engineers to give small and midsize companies the best of both worlds: in-person service professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for in-person support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more about how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security engineering, non-stop network consulting, server virtualization strategies, plus integration, customization and support for business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-time projects including site relocations and major software migrations, extended initiatives like customizing an older ERP system to a current MS Dynamics 365 package, relational database software programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as disaster recovery and virus cleanup.

  • Network Infrastructure Expertise for Teleworkers
    Progent can help small and medium-size companies to design, deploy and troubleshoot the network infrastructure needed to support work-from-home employees. Areas of network infrastructure where Progent's consultants can deliver assistance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN planning and deployment, and reliable Internet connections. For details about Progent's infrastructure expertise for telecommuters, go to network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest degree of dependability and scalability but that is also convenient for customers to transfer to a different service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit small businesses with mixed networks to save dramatically on the costs of hardware, system maintenance, and network administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can handle the mixed- platform and non- standardized environments common with smaller businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote support services to help organizations of any size connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system security and can help with advanced security projects such as SIEM solutions to help companies comply with business standards and government regulations for IT data security and incident reporting.

The breadth and depth of Progent's consulting team bring a unique array of benefits to clients wishing to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, in the trenches of network service, executing a broad variety of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for repairing actual IT problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits per minute. As a result, you pay only for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size invoices for fast fixes. An additional advantage of granular invoicing is that you won't be inclined to permit simple problems to fester until they grow into big problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every staff member to each client. The practice of detailing and archiving support activity allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Lancaster, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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