Low-cost Computer Tech Support from Microsoft premier Experts for Businesses in Lakewood, CO
By delivering world-class support when you need it, making available in-depth knowledge for critical business applications, providing high-value services such as virtual server hosting, billing only for help delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and cut support expenses. Progent understands that network protection, dependability, and efficiency are as critical to small businesses as to major corporations but that smaller organizations lack the economy of scale to invest heavily in computer technology and internal service staffs. Progent's fundamental value proposition is that no network support firm can equal Progent's ability to provide the network support your company requires when you need it and at a cost you can justify.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal network support personnel. This can reduce expenses and minimize technical risks for big IT initiatives such as software development, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations.

Progent can also offer access to accredited experts to assist your company to plan and implement your cloud strategy.

Key Technologies Supported by Progent for Business Networks in Lakewood, Colorado
Progent offers the services of certified experts for all aspects of network technology found in small companies. Technologies supported by Progent's consultants include:

Support Delivery Options Available for Lakewood, Colorado Companies
Progent offers a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, and network management. Progent's paradigm for providing IT support services is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Help Desk Support Model ensures fast response, comprehensive service documentation, consistent follow-through, and strict cost monitoring for an array of network support delivery modes that include online repairs, in-person help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software issues without the cost or delay of in-person service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to give small companies the optimal solution: in-person support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for in-person service visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more about how and why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, refer to Progent's shared Help Desk services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of world-class IT professionals who can provide help with vital products and technologies including Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, network protection consulting, high availability it system consulting, server virtualization solutions, plus integration, programming and training for small business software such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects including office moves and massive system migrations, longer term initiatives such as upgrading a legacy MRP system to a current MS Dynamics or Dynamics 365 solution, database application programming and administration services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as data restoration and malware removal.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, set up and troubleshoot the infrastructure for telecommuters. Areas of network infrastructure where Progent's consultants can provide assistance include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router integration, Wi-Fi network planning and implementation, and robust Internet connectivity. For information about Progent's infrastructure consulting services for at-home workers, go to network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's production servers in an environment that not only provides the top degree of availability and scalability but that is also easy for customers to transfer to a different service firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting world-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can handle the mixed- OS and non- standardized networks common with small businesses, and keeps control of the software in the client's possession so that migrating to a different virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote support services to help companies of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to assess your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Lakewood, Colorado Small Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise network consulting enable small and midsize businesses to avoid the pitfalls related to excessive dependence on thinly staffed service firms or independent engineers.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, smaller businesses often depend heavily on freelance consultants. Although individual support providers have lower overhead than larger support firms and can afford to bill nominally smaller rates, they are often too busy to react quickly to urgent network problems. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of replacement staff may force your company to go without help during a crisis. The more your company expands, network unavailability or problems with critical applications get more expensive. The dollars you thought you were saving on an independent consultant can evaporate fast because of lost output. Also, when independent engineers encounter unfamiliar problems, the unavailability of a large engineering group to fall back on for advice forces them to train in place while your organization winds up footing the costs for their ongoing education.

  • Have Access to Certified Professionals in Complex IT Issues
    Many small service organizations or freelance engineers focused on small company IT support may excel at providing routine fixes but lack the seasoning to deal efficiently with complex network infrastructures that have mixed platforms, numerous offices, VoIP systems, remote clients, interconnected accounting and analytical applications, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's large team of specialists can benefit your business because enterprise environments are by nature complex, integration problems require thorough understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and protection requires industry-tested processes.

  • Build a Solid Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a series of ad hoc repairs commonly get thrown onto of a marginal structure. As a business evolves, stability and expandability issues can hinder the productivity of the business. These networks require thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to an IT environment that can provide the solid basis to meet current business requirements and support future growth.

  • Partner with Solution Finders, Not Product Vendors
    Small businesses need guidance and education to navigate through an ever more complex array of technology alternatives available for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to align technical services with the real interests of customers. Mixing network support and product reselling can result in a situation where the recommended solution is based on a preselected vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
If your Lakewood, Colorado company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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