Mobile Consulting

Consulting and Technical Support Services for BlackBerry Technology
BlackBerry mobile smartphones were at one time among the most successful products for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business information. Progent can provide Lakeland, Florida businesses the services of BlackBerry-premier consultants who can help businesses to maintain existing BlackBerry deployments or transition smoothly to a current smartphone platform.

As the sophistication of small company networks has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the standard for organizations of all sizes, effective deployment and maintenance of BlackBerry solutions has become increasingly difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and corporate databases, small businesses frequently turn to outside consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry environments economically and effectively, dispensing with the requirement for an internal BlackBerry technology specialist and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, combined with Progent's efficient remote support model, provides small companies an affordable alternative for integrating BlackBerry technology seamlessly into their business information system.

Progent's consultants can assist your business with SQL Server 2019 integration and development consulting, SQL Server 2016 migration consulting, and Exchange Server setup so that your data and messaging systems work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities to help you track and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize wireless software, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and safely.

Tampa and Central Florida Contact Information:
Progent offers consulting services and onsite technical support in metropolitan Orlando and Tampa Florida.

Consulting and Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry wireless handsets, providing a single platform for controlling critical tasks such as device deployment, upgrades, and deactivation and also offering a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers seamless communication between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry Enterprise Server provides a variety of security capabilities beginning with advanced data encryption of messages sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BES Server also permits great versatility in adjusting degrees of security to match the specific requirements of your mobile environment. Progent's BlackBerry authorized engineers can help your company to select advanced security functions and enable them remotely. Examples of these wirelessly selectable security features are:

• Disable a BlackBerry device
• Wipe data from a lost or stolen smartphone
• Lock out Bluetooth
• Activate built-in protection against malware

BlackBerry Enterprise Server also provides versatility in selecting how to keep mobile users from loading or running unsecure or unauthorized code. Progent can help you to select blocking techniques like:

• Specify precisely which applications are allowed on the device
• Prevent third-party programs from using non-volatile storage on the BlackBerry device
• Determine what resources third-party software can access on the device
• Limit the kinds of connections external software running on the device can establish
• Block all third-party programs from being installed or executed on the BlackBerry smartphone

Progent's Remote BlackBerry-premier Support is Quick and Affordable
For companies in Lakeland, Florida who need fast and affordable access to a qualified RIM BlackBerry support professional, Progent delivers effective online assistance from a veteran network support team who have provided IT solutions to companies in every state in the country. (Refer to Progent's client testimonials.)

Online support eliminates travel costs and lets engineers resolve technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have earned certifications in all BlackBerry solutions and offer expert help in fields such as resolving synchronization issues, deploying BlackBerry Enterprise Server, and designing a secure, fault-tolerant network architecture for BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out common support operations such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can also assist you to troubleshoot a broad array of issues associated with synchronization, handset detection, email reconciliation, web access, mobile connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote help for small business networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support costs at a minimum and, by solving issues quickly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone users, setting activation passwords, configuring wireless program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Exchange data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, repair, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs analysis, solution design, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to create a wireless environment that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management model and equipment match your needs, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning options for software versions, server hardware and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can assist your company to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Certified Consultant
If you wish to contact Progent about engineering support for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.