Affordable Network Help from Microsoft premier Professionals for Companies in Lafayette, LA
By offering world-class know-how when you need it, providing specialized knowledge for critical applications, offering innovative services such as virtual data center hosting, invoicing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It system and reduce support costs. Progent appreciates that information system security, reliability, and efficiency are as important to small companies as to major enterprises but that smaller companies lack the economy of scale to invest aggressively in information networks and in-house service staffs. Progent's basic value proposition is that no network support firm can equal Progent's capability to deliver the network support expertise your business needs when you need it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service group. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of certified experts to help your business to design and execute your cloud computing strategy.

Core Technical Areas Supported by Progent for Businesses in Lafayette, Louisiana
Progent offers the support of accredited consultants for all aspects of network technology deployed in small organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Options Available for Lafayette, Louisiana Companies
Progent has a variety of options for providing small and midsize companies with affordable IT services for technical support, system architecture, and network management. Progent's paradigm for delivering network support services is built on the Call Center operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism promotes rapid support, comprehensive activity records, dependable follow-up, and strict cost control for an array of IT service delivery alternatives that include online repairs, in-person support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist clients to analyze and fix network problems without the expense or delay of travel for onsite service visits. The background of Progent's network engineers allows them to handle the majority of network issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional details concerning Progent's online network support services.

  • Onsite Service
    Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to give small and midsize businesses the optimal solution: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The wait time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more concerning how and why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide help with vital products and technologies such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security engineering, high availability it system consulting, virtual server strategies, plus integration, customization and support for business programs including financials, operations, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site relocations and massive system upgrades, longer term initiatives like customizing a legacy MRP platform to a modern Microsoft Dynamics 365 solution, relational database application development and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent response like data restoration and malware cleanup.

  • Infrastructure Support Services for Telecommuters
    Progent can assist small and mid-size companies to plan, deploy and troubleshoot the network infrastructure for at-home workers. Areas of network infrastructure for which Progent's experts can provide guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, wireless network design and implementation, and robust Internet access. To learn about Progent's infrastructure consulting expertise for an at-home workforce, go to network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different service provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed solution, can support the mixed- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Lafayette, Louisiana Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with enterprise network consulting allow small and midsize businesses to sidestep the problems associated with excessive dependence on small support firms or independent engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Dependence on Freelance Consultants
    For IT services, smaller businesses sometimes depend heavily on individual engineers. Though freelance support engineers have lower overhead than more substantial IT service organizations and can afford to bill nominally lower fees, they are occasionally stretched to far to react quickly to urgent situations. If an independent engineer is occupied with another client, ill, on vacation, or in class, the lack of replacement staff may require your company to wait for assistance in case of an emergency. The more your small business expands, network unavailability or difficulties with critical programs get more expensive. The dollars you thought you were conserving on a freelancer can disappear fast because of lost productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting group to rely on for help forces them to learn on the job while your business ends up with the costs for their continuing training.

  • Have Access to Expertise in Sophisticated Network Issues
    Many small service organizations or independent engineers who concentrate on small business IT consulting may excel at providing routine fixes but don't have the background to deal cost-effectively with complicated network infrastructures that have a variety of platforms, many offices, VoIP implementations, remote workforces, interconnected accounting and analytical software, eCommerce, and specialized business applications. Progent's experience with global enterprises and Progent's large group of experts can benefit your business because enterprise environments are inherently complex, integration issues require thorough knowledge in many technical disciplines, and reaching a high level of stability, availability, and protection requires industry-proven leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often start with a network cobbled together on a tight budget. Without a proper architecture, a series of band-aid fixes often get thrown on top of a weak structure. As a company grows, stability and expandability problems can hinder the success of the organization. Such networks need proper evaluation, smart business analysis, and in-depth expertise to migrate to a network environment that can provide the reliable basis to handle critical business requirements and support downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses need direction and education to work through an ever more complex maze of IT alternatives available for accelerating growth and improving efficiency. Businesses do not need an IT engineer or service firm that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services only. This permits Progent to match consulting services with the genuine needs of customers. Combining network support and product reselling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the actual needs of a small business.

Get in Touch with Progent
In case your Lafayette, Louisiana company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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