In addition to offering fast contact with high-level network professionals and subject matter experts to help Knoxville, Tennessee organizations to resolve specific IT issues or longer-term projects, Progent offers temporary staff augmentation to deal with more generalized assistance like desktop support, network management, and Help Desk call center response. Temporary staffing makes it possible for organizations to respond to expected or unexpected surges in the need for IT services, which may be caused by situations such as company mergers, site relocation, platform migration, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Temporary supplemental staffing can also fill gaps resulting from the loss of full-time staff members because of vacations, health issues, resignation, etc.

Advantages of Progent's Short-Term Staffing Services
Progent's short-term supplemental staffing services give businesses the ability to respond to increases in demand for network personnel without being saddled with the costs and delays associated with identifying and recruiting professional technical personnel and without the burden of increasing your full-time staff size.

Important features of Progent's short-term staffing services include:

  • Fast availability of reliable IT pros
  • Simple initiation, termination, and re-engagement of services
  • Transparent extension of your in-house network support team
  • Full documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
  • Close working relationship with a top-level, full-spectrum source for IT expertise
Progent's Shared Help Desk Program
Progent's shared Help Desk service is a specialized flexible staff augmentation option that allows IT organizations to divide the work of Help Desk Call Center support seamlessly between their internal network staff and Progent's extensive pool of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's shared Help Desk service is a collaborative service solution powered by the leading shared PSA platform for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT expertise for organizations of all sizes throughout the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Knoxville, Tennessee Companies
Progent's seasoned roster of certified consultants offers Knoxville, Tennessee businesses a wide array of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:

Contact Progent for Short-Term IT Staffing for Knoxville, Tennessee Companies
To learn more details about Progent's temporary staff augmentation services for Knoxville, Tennessee organizations, call 800-993-9400 or visit Contact Progent.