Knoxville Consultants for IT Service Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Knoxville
Progent's consulting support for IT service firms in Knoxville Tennessee enables you to provide your clients Progent's consulting and Help Desk support under your brand as a transparent augmentation of your in-house IT services group. These services can help you grow your client base, fill out your service catalog, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network experts, desktop support technicians, network admins, and data security professionals have worked as seamless expansions to the support staffs of some of the country's largest IT support businesses. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT support practice, and Progent's transparency lets you promote and protect your company's brand.

Progent is an IT support firm with two decades of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent IT services company in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but difficult to configure and manage. Smaller IT support firms seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

• Progent's online desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Normal service times are 5am to 7pm PST, five days per week.
• Extended support is available at additional cost.
• Optional onsite service in larger metro areas is offered across the country at extra cost.
• You have complete control of your customers and billing.
• Your clients enter requests using your custom branded Internet portal, an 800 number, or by sending a request to your dedicated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service providers allows you to act as a sole point of contact for practically all technical expertise your clients may need. You can build your staff and core IT skills at your own pace without being forced to decline opportunities due to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your in-house support group, responding to your management, and invoices you instead of your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Extensive Service Documentation: Progent utilizes an advanced reporting system to ensure that all IT services performed are thoroughly described. This allows your IT support organization to transfer account responsibilities to internal personnel when you have sufficient staff and appropriate skill sets.

• Safely Grow Your Service Business: You can quickly and affordably accept additional opportunities outside your core fields of excellence and serve additional territories without assuming the risks involved with expanding your head count too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive network support firm by delivering more solutions to more customers under your own company name.
• Add to Your IT Support Portfolio: Progent offers top-tier expertise in a wide range of IT disciplines and can be a dependable resource for expanding your IT service operations.
• Rapid Escalation: With a sizable team of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
• Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
• Online Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective online service cuts costs and produces fast solutions.
• Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Knoxville, Tennessee Businesses
Progent's nationwide team of certified consultants and technical experts can deliver Knoxville, Tennessee businesses a wide range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Knoxville, Tennessee
To learn more information about Progent's consulting support for network service organizations in Knoxville, Tennessee, call 1-800-993-9400 or see Contact Progent.