Expanding your telecommuter workforce may have a major impact on IT architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Knoxville company to select the right technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent offers services that go from as-needed guidance for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Knoxville, Tennessee organizations to succeed with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, data security, data protection solutions, and streamlined management.

Help Desk Support for Remote Workers
A rapid, organization-wide transition to a from-home business model, which could be the result of a pandemic or as a component of a disaster recovery process, can overwhelm even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or supplement their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services utilize Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and follow-up software to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or revise the status of their current trouble tickets, add details, and upload screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service allows your business to expand your current Call Desk staff by splitting responsibilities for Call Center services seamlessly between your regular support staff and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support solution based on the number one professional services automation tool for managing help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For information about how Progent's Help Desk Supplementation Services can help your company to provide best-in-class IT support to your telecommuters, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Knoxville, Tennessee company, call 1-800-993-9400 or go to Contact Progent.