Affordable Network Support from Microsoft and Cisco premier Experts for Businesses in Knoxville, TN
By delivering professional support when you require it, providing specialized expertise for key business applications, offering innovative services like virtual server hosting, billing only for services you receive, and requiring no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your It network and reduce service costs. Progent recognizes that information system protection, dependability, and efficiency are as critical to small businesses as to large corporations but that small organizations don't have the leverage to invest aggressively in computer technology and internal service groups. Progent's basic value proposition is that no IT consulting organization can match Progent's capability to provide the IT support expertise your business requires when you need it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house network support team. Co-sourcing can save money and minimize technical risks for big IT initiatives like software development, disaster recovery planning, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your company to plan and implement a sensible cloud strategy.

Main IT Areas Serviced by Progent for Office Networks in Knoxville, Tennessee
Progent's team of certified engineers provides assistance for all aspects of information technology found in businesses of any size. Technologies served by Progent in and around Knoxville include:

Service Delivery Options for Knoxville, Tennessee Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive activity documentation, reliable follow-up, and tight cost control for a range of IT service delivery alternatives that include remote repairs, in-person help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and repair network problems without the cost or delay of in-person support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the toughest problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • On-site Support
    Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support experts to give small and midsize businesses the ideal combination: hands-on support technicians when you need them as well as the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more concerning why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems. To learn more, visit Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, visit Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, network security engineering, non-stop network design, server virtualization strategies, plus integration, customization and support for business software including accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including site moves and massive system migrations, extended initiatives such as customizing a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, database software development and administration services, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services such as data restoration and virus removal.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and medium-size companies to design, deploy and troubleshoot the network infrastructure to support at-home workers. Areas of infrastructure for which Progent's experts can provide support include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and deployment, and reliable Internet connections. To find out about Progent's infrastructure consulting services for a remote workforce, see network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top level of dependability and expandability but that is in addition convenient for customers to transfer to another support provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow small businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and network administration while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the multi- OS and loosely standardized networks common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more complex array of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory requirements for network information protection and reporting.

The breadth and size of Progent's engineering staff offer a unique set of advantages to clients wishing to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, in the trenches of network support, performing a wide variety of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with field-tested methods for resolving actual IT problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online service and on-site help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with big bills for quick solutions. Another benefit of by-the-minute pricing is that you will be less tempted to allow simple issues to stay unaddressed until they grow into big ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support documentation given by every consultant to every client. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who employ internal support staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Knoxville, Tennessee company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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