Immediate, Low-cost Online Computer Network Assistance for Killeen, Texas Small Companies
For over two decades, Progent has specialized in delivering enterprise-class computer support services to clients with small-business budgets. Progent has built a powerful service solution that features a streamlined, seamless virtual office network, sophisticated online troubleshooting tools, a substantial team of consultants certified in a wide array of IT practice areas, a Help Desk Call Center service model that promotes efficiency and ensures follow-through, a worldwide team of on-line service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical issues in the least time and at the least cost to clients.

For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT support group. Co-sourcing can cut costs and help meet schedules for big projects such as application development, business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can also provide the services of accredited experts to assist your company to design and implement your cloud strategy.

Key Technologies Serviced by Progent for Office Networks in Killeen, Texas
Progent provides the services of accredited experts for all facets of business network technology found in small and midsize companies. Technologies supported by Progent include:

Support Delivery Options Available for Killeen, Texas Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for technical support, consulting, and network administration. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Helpdesk Service Model ensures rapid support, comprehensive activity records, dependable follow-through, and strict expense control across a range of network support delivery alternatives that include remote troubleshooting, on-premises help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's network consultants allows them to handle the majority of IT problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address emergency situations and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote computer support services.

  • Onsite Service
    Progent offers onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in tandem with Progent's remote service experts to give small businesses the best of both worlds: in-person support technicians when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for on-site support visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how to register for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. for more information, see Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test products, company-wide network protection consulting, non-stop network engineering, server virtualization strategies, plus configuration, customization and training for small business programs including financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including office moves and massive software upgrades, extended initiatives like upgrading a legacy ERP platform to a current MS Dynamics 365 solution, relational database application development and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.

  • Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and mid-size businesses to design, configure and troubleshoot the network infrastructure for offsite workers. Aspects of infrastructure where Progent's experts can provide support include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN planning and deployment, and robust Internet access. To learn about Progent's infrastructure consulting expertise for a remote workforce, refer to infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition simple for customers to transfer to a different service firm or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit small businesses with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the mixed- platform and non- standardized environments common with small businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including protection, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for IT information protection and reporting.

The scope and size of Progent's consulting team bring a unique set of benefits to companies trying to increase the productivity of their information system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry experience, at the front lines of IT service, executing a broad range of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for solving real-world IT problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to charge for online service and in-person visits per minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids big bills for fast fixes. An additional advantage of by-the-minute billing is that you are not inclined to permit simple issues to fester until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation given by each staff member to each client. The discipline of detailing and organizing service activity allows more efficient service and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who won't release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and efficient. Read more about Progent's knowledge transfer services.

Contact Progent
In case your Killeen, Texas business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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