For small office network systems located throughout the state of Kentucky, Progent's Microsoft and Cisco qualified technical experts can provide online help and troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed enterprise-grade expertise, software tools, and support databases to troubleshoot and fix IT problems while avoiding the high cost and delays normally associated with onsite technical service calls. In case your Kentucky organization is located outside of the larger metro areas such as Louisville, Lexington, Owensboro, or Bowling Green, your local network systems support choices may be limited in skills, or not available during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent's group of field proven network professionals average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical projects for a extensive range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with demonstrated methods for applying that expertise to assist with efficient network solutions.

Remote Monitoring and Management (RMM) Outsourcing Packages
Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent handles the daily monitoring and management for you, so your system expands readily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your complete technology safety net. Basic plans include remote monitoring and management, security, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.

Expertise for Managing Multiple Public Cloud Services
Progent can help you to plan and administer networks that include services from multiple public clouds. Progent can provide a variety of cloud support services such as Azure hybrid cloud planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming, and Google Cloud Platform (GCP) management. For details, see Progent's experts in configuring and managing multiple public cloud services.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help you plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, private and public clouds, or hybrid deployments. Progent's VMware vSphere and vCloud consultants can provide world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that deliver high uptime, fault tolerance, and disaster recovery.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring service is a next-generation endpoint protection service that incorporates next generation behavior analysis technology from SentinelOne to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out about the complete ProSight family of value-priced network management outsourcing services for desktop and mobile endpoints.

Economics of Helpdesk Management and Co-management Services
Progent's Helpdesk outsourcing and co-sourcing services enable organizations to reduce costs, increase productivity, and adjust immediately to fast-changing business conditions. Progent's Co-managed Help Desk Call Center services deliver significant cost and operational advantages in comparison to a Help Desk staffed by an internal technical service group. The cost for Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month. To learn about the advantages of Progent's Outsourced and Co-sourced Help Desk services, refer to Progent's outsourced and co-sourced Help Desk advantages.

Expertise for Managing and Monitoring the Endpoints of Your Telecommuters
Progent can help small and medium-size organizations to deploy efficient remote endpoint management and monitoring tools for maintaining endpoint devices used by telecommuters. For details about ways Progent's consultants can help you to manage and monitor the endpoints of your teleworkers, visit consulting for managing and monitoring the remote endpoints of your telecommuters.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 incorporates key technologies first developed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically enhances the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, dependability and disaster recovery. Progent?s Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to assess the benefits of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to support your vital applications, plan an efficient network topology for a cloud-based or hybrid deployment, create and execute a non-disruptive upgrade plan, educate your IT administration and technical support staff, and provide ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment delivers maximum business value.

Design and Deployment Consulting for Cisco's Wi-Fi Products
Progent's Cisco-certified Wi-Fi experts can provide advanced consulting services for Cisco's Wi-Fi technology by providing services that includes Aironet Wi-Fi AP consulting, Cisco Small Business wireless access points consulting services, Cisco Catalyst 9100 family Wi-Fi 6 and Wi-Fi 6E access points solution design, deployment, and management services, Meraki Wi-Fi AP configuration and consulting services, and Cisco Wi-Fi controller integration.

Design, Integration and Troubleshooting Services for System Center 2012
Progent's Microsoft System Center 2012 consultants have over 15 years of background deploying, supporting and fixing the key platforms that make up Microsoft System Center and can assist you to plan, deploy, support, and fix your Microsoft System Center 2012 R2 solution to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent also offers System Center 2016 migration planning and support to help your organization to move to a newer version of System Center. In addition, Progent can assist you to upgrade to more current versions of System Center such as System Center 2019 and System Center 2022.

Citrix XenServer Consulting Support
Progent's Citrix certified XenServer virtualization consultants can help your company to understand the strategic advantages of XenServer and additional Citrix products, and can assist your IT organization to design, test, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can also analyze your existing XenServer environment and help you to enhance resource utilization, responsiveness, protection, uptime, and disaster recovery.

Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 incorporates major enhancements in critical areas such as performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently with all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can help you manage your SQL Server 2014 environment or provide SQL Server 2016 upgrade expertise or Microsoft SQL Server 2019 upgrade consulting to help you move to a more modern release of SQL Server.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a unified voicemail system that accelerates teamwork by providing a variety of alternatives for accessing voice messages within an environment that is easy to implement and administer. Unity Connection allows you to access and manage voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses and corporate branch locations with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consultants can provide Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your voice messaging solution delivers significant competitive value.

Contact a Progent Computer Consultant
To find out how to access a Progent network consultant for remote or onsite help, call 1-800-993-9400 or visit Online Network Support.

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