Quick, Affordable Remote Computer Network Troubleshooting for Kansas City, Kansas Small Companies
For over two decades, Progent has focused on providing enterprise-class IT support to customers with small-company budgets. Progent has built a powerful support solution that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote repair tools, a substantial team of engineers certified in a wide range of IT practice areas, a Help Desk operational model that maximizes responsiveness and ensures follow-through, a worldwide group of remote support experts, in-person support options for the majority of most zip codes in the U.S., and a corporate culture focused on solving technical issues in the shortest time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing services to reinforce the skills of your internal IT service group. Co-sourcing can cut costs and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and execute your cloud strategy.

Core Products and Technologies Supported by Progent for Business Networks in Kansas City, Kansas
Progent provides the support of accredited experts for all aspects of business network technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for Kansas City, Kansas Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's paradigm for delivering network support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism ensures rapid response, thorough activity documentation, reliable follow-through, and tight expense monitoring across a range of IT support delivery modes that include online troubleshooting, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can assist customers to analyze and repair hardware and software problems without the cost or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to resolve most IT issues rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup process for new customers to accommodate urgent situations and Progent charges by the minute with zero startup charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to give small companies the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues. To learn more, see Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, refer to Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment platform, network security engineering, non-stop it system engineering, virtualization strategies, plus configuration, programming and support for small business software including accounting, operations, business analytics, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and massive system migrations, extended initiatives like upgrading a legacy MRP system to a modern Microsoft Dynamics or Dynamics 365 solution, relational database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services such as disaster recovery and virus cleanup.

  • Infrastructure Consulting Expertise for Teleworkers
    Progent can help small and medium-size businesses to plan, configure and debug the network infrastructure for remote workers. Areas of infrastructure for which Progent's consultants can provide support include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and deployment, and robust Internet connections. To find out about Progent's infrastructure support services for at-home workers, refer to infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for clients to transfer to another service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit small businesses with multi-vendor environments to save dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving world-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can support the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online support to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for network information protection and incident reporting.

The scope and depth of Progent's consulting team bring a powerful set of benefits to customers wishing to increase the productivity of their IT network within a realistic budget. These advantages include:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, in the trenches of network service, executing a wide range of IT projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for solving real-world network problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for online support and on-site help by the minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no sign-up fee and requires no monthly commitment for services provided during normal working hours. Many support firms demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with major bills for quick fixes. An additional benefit of granular pricing is that customers will not be inclined to permit minor problems to stay unaddressed until they become major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation given by each staff member to each customer. The discipline of detailing and organizing support records results in more effective service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Small companies who utilize independent consultants or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Kansas City, Kansas business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Network Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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