Jundiaí At Home Workers Configuration Support Partner

Enlarging your remote workforce may have a significant impact on IT architecture, security, and corporate workflows. Progent has 20 years of background assisting SMBs to design, configure, administer, optimize, and debug IT networks that support a remote workforce. Progent can assist your Jundiaí organization to select the appropriate tools and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you past challenging IT roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can assist Jundiaí, São Paulo organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk services, security and compliance, data protection solutions, and centralized management.

Infrastructure for a Remote Workforce
Setting up the network infrastructure required for an at-home work environment can be particularly complex if you have to manage a mix of personal equipment like PCs and notebooks, routers, and Wi-Fi appliances from an assortment of vendors and with a variety of OS software and firmware releases. Progent's experience delivering online help for both legacy and current technologies in virtual office solutions enables you to make cost-effective use of your existing network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Services offered by Progent to assist you to create a high-functioning work-at-home ecosystem include:

• Virtual Private Network (VPN) connectivity allows you to establish a secure tunnel for authenticated at-home workers to use IT resources located at your company data center or in the cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can assist your telecommuters to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a wide selection of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and use a data center PC's desktop. This provides IT managers more control over the computing ecosystem of telecommuters and offers them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
• Routers connect at-home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent offers expert remote consulting for integrating routers from a range of vendors. See router integration support from Cisco-certified experts.
• Home Wi-Fi networks, typically shared by families and guests, are commonly used by at-home employees to access their router for work. This can cause performance as well as cybersecurity issues. Progent can help you to mitigate these problems by providing expertise like Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti WiFi AP setup assistance.
• Internet access solutions impact the speed and reliability of connections between at-home workers and the corporate network. Business-critical processes may demand redundant Internet connections in case the normal connection fails. Progent offers guidance for selecting Internet service providers, choosing appropriate bandwidth and data volume packages, and integrating redundant Internet connections. Refer to Internet connectivity solutions.

VoIP Solutions for At-Home Workers
Expanding the business PBX system to include remote users is vital to supporting a productive work-at-home solution. A broad range of cloud-centric IP voice products are used by SMBs to server telecommuters. Many larger organizations rely on Cisco's current or older platforms for IP voice solutions. Progent can help organizations of any size to plan or tune a remote VoIP environment that provides the versatility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses tune their current Cisco VoIP environments to support a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media software deployed throughout the network. CUCM supports additional combined media services like messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager expertise.
• Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other older VoIP products, visit CallManager consulting.
• Cisco IP Gateways provide connectivity with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
• Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and provide on-demand deployment and debugging services.

Voice/Video Conferencing for At-Home Workers
A broad range of video conferencing products from leading vendors support online discussions, video and voice conferencing, chat, and screen/content sharing for both onsite workers and teleworkers. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent can assist your organization to maintain your current voice/video conferencing ecosystem and enhance the engagement of your at-home workforce.

• Skype for Business is Microsoft's popular communications product that enables presence, instant messaging, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can help your company to deploy and maintain Skype for Business clients to support your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration services.
• FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow as many as 32 concurrent users for voice/video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus editing and playback for future reference and training. To learn more about Progent's consulting services for Cisco Webex as well as for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with features that include voice/video calling, persistent chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams and for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and assist you to tune your network infrastructure to host them.

Microsoft Collaboration Platforms for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Office families, providing a rich environment of productivity apps that deliver a cohesive user interface for sharing data and ideas throughout a corporate network and on a broad selection of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can assist your company to configure these critical collaboration products to maximize the productivity of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously branded Azure Active Directory) for delivering its complete range of capabilities. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, see solution design and deployment expertise for Microsoft Teams.

SharePoint utilizes web sites to promote collaboration and information delivery by providing policy-based access to data, business processes, and tools for looking through company-wide information silos. SharePoint enables you to build secure web portals that enables remote workforce to see and update consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. To learn about Progent's SharePoint expertise, refer to SharePoint integration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, refer to integration consulting services for Exchange Server.

OneDrive is Microsoft�s collaborative cloud file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and co-workers anywhere can access them securely via a browser. Included with Office 365, OneDrive enables remote employees to jointly author documents. Revisions made offline are automatically synced when you reconnect to the Internet. To find out about Progent's consulting expertise for OneDrive, go to Onedrive configuration consulting.

Cloud Integration for Telecommuters
Progent can provide affordable remote support for enabling businesses to create, manage and repair integrated hybrid network models that include internal data centers, telecommuters, branch offices, plus cloud services. Progent offers top-tier consultant for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help telecommuters fix problems with cloud access, identity, and security.

Microsoft Azure is a leading family of public cloud software and services that enables you to use infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure includes over 100 services services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure AD, and design data backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure access to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN tunnels. For details about Progent's expertise for Azure, go to Microsoft Azure consulting services.

Microsoft 365, formerly called Office 365, is Microsoft's popular suite of business productivity software and cloud services available by subscription. Microsoft apps and cloud services are provided in a variety of bundles intended for customers ranging from students and small offices to major enterprises. Progent can provide fast and easy online contact with experts knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist you to assess the various subscription plans available for Microsoft 365 and configure 365 applications for your remote workers to achieve maximum business value. To find out about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration support.

Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of lower costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises Exchange environments, allowing you to create hybrid cloud/onsite networks. Progent's certified Exchange experts are available for as-needed assistance to get you past challenging technical roadblocks and also offer end-to-end project management services to ensure your at-home workers have easy and safe access to your Microsoft 365 Exchange Online environment. For information Progent's expertise for Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting expertise.

Amazon AWS is a pioneer in the public cloud computing arena and is the industry's top source of cloud services. Progent can provide quick and economical online access to cloud integration experts who can assist your business to plan, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud services with local data centers and with other public clouds such as Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help you to build a high-availability network model to make sure your users have a productive computing experience whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration support.

Google Cloud (GCP) is a leading collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your key apps cloud friendly so your telecommuters can benefit fully from Google Cloud services. Progent can assist your business to deploy virtual machines on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and simplify identity management for telecommuters with Google Cloud Identity services. Progent can also assist you to utilize GCP's unified management technology to control and track your Google Cloud ecosystem. To learn, visit Google Cloud Platform (GCP) consulting expertise.

Help Desk Support for Telecommuters
A sudden, enterprise-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's remote Technical Response Center team.

• Progent's Standard Call Desk services leverage Progent's nationwide team of remote technical support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit the status of their active trouble tickets, enter details, and upload screen captures or attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
• Progent's Support Desk Supplemental Service enables your business to supplement your existing Call Center staff by sharing delivery of Help Desk Call Center services transparently between your regular IT support organization and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to provide world-class IT support to your telecommuters, see Progent's Help Desk augmentation Services.

Security for Teleworkers
At-home staff members typically utilize their personal devices and usually work in an unsecured physical space. This situation increases their susceptibility to malware attacks and requires careful configuration of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive user training, and the creation of policies built on leading practices. Progent's veteran roster of data security support experts can help you to plan, configure and maintain a compliant security solution that guards critical IT assets in networks that include telecommuters.

Firewalls allow you to build a network that can be safely utilized by local users as well as by at-home workers, mobile workers, vendors, customers, and the public. Modern firewall appliances permit you to configure and control appropriate access rights to different groups of users and to scale your network and adjust your security as your company evolves and as network attacks grow more sophisticated. Progent supports both current and legacy firewall devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To find out more about Progent's firewall configuration expertise, refer to firewall configuration and support expertise.

Remote Endpoint Security Monitoring makes it possible to watch over the disparate devices utilized by at-home workers and either block or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint software agent is put on every secured endpoint device, monitoring all activity and using advanced machine learning from SentinelOne to identify new threats before they can spread. When an attack is spotted, ProSight ASM instantly disconnects the targeted endpoint from the network to contain the malware. Because the ProSight ASM software agent is self-contained, endpoint devices remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, visit remote endpoint security monitoring for an at-home workforce.

Progent's Duo authentication Managed Services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are requested to confirm who you are on a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audits can evaluate the exposure of your information system to all types of outside and local security threats for an environment that incorporates an at-home workforce. Progent can deploy online, automated cybersecurity analysis scanning for rapidly and economically detecting a broad range of security holes that can be found via the Internet. Progent's security audit consulting services, which can be provided by network security professionals with top certifications including CISA, ISSAP, and GIAC, can help your company to audit your processes and governance policies and assess your WAN architecture to enable you to implement top-level security for your teleworkers.

Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver automated testing of your work-from-home connectivity solution and your internal and perimeter networks to help you expose, rank, fix, and confirm security weaknesses before malicious hackers can take advantage of them. Progent can assist you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal network in order to evaluate your current security posture. Progent can also help you to harden your existing network security and can assist you to plan and deploy a cohesive cybersecurity strategy that streamlines management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To find out more information about Progent's vulnerability analysis solutions powered by on NodeZero's PEN test products, visit Consulting Support for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home Network
To read or download a white paper describing key things to concentrate on for securing an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers saving and restoring critical information in order to prevent data loss and reduce recovery time in case of storage system failures due to equipment issues, software hiccups, user mistakes, cyber attack, or other causes. Dependable data protection strategies can be especially challenging to architect and manage in hybrid environments that incorporate private data centers, public clouds, and at-home workers.

• Backup/Recovery solutions for remote workers must address multiple types of user-owned endpoints. Progent offers quick online access to consultants familiar with a wide array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iPads and smartphones. Popular backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources spread throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud-based storage and includes granular recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that require a temporary switch to telecommuting. Progent's expert disaster recovery preparedness consultants and business continuity consultants can assist you to produce, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager provides a unified environment for safeguarding critical information by managing on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Remote endpoint devices can be user owned or company owned. Network administrators managing the endpoint devices of at-home workers can utilize Intune to deploy and validate apps on devices, push patches and certificates, configure policies for permission to access information and resources, set passwords, create VPN tunnels, control how teleworkers share data, set up threat protection, verify compliance, and wipe sensitive information from lost, stolen or decommissioned devices. Microsoft Intune runs with iOS/iPadOS, Google Android, Windows, and macOS computers. To find out about Intune and how Progent can help your company to use this platform to administer the endpoint computers of your teleworkers, refer to Intune teleworker endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that helps network administrators to keep offsite endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE runs with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Key features of Workspace ONE include fast remote deployment of new laptops, immediate onboarding of new employees, policy setting and enforcement for all classes of devices, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. For information about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Jundiaí, São Paulo business, phone 1-800-993-9400 or visit Contact Progent.