Wireless Support

Consulting Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time among the most successful products for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other critical business data. Progent offers Jundiaí, São Paulo businesses the services of BlackBerry-certified experts who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a modern smartphone platform.

As the sophistication of small company networks has increased, and as the need for enterprise-class security, dependability, and recoverability has grown to be the norm for businesses of all sizes, successful integration and maintenance of BlackBerry technology has grown more challenging. To deal with areas like security, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small organizations frequently resort to outside support firms who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and efficiently, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's efficient online support capabilities, provides small businesses an economical solution for integrating RIM BlackBerry technology productively into their information network.

Progent's consultants can assist you with SQL Server 2019 development support, SQL Server 2016 migration consulting, and Exchange Server setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined management tools so you can track and support BlackBerry devices across your company, define security policies that are right for your business, customize mobile software, and ensure that your network architecture is properly designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and thoroughly.

São Paulo Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great São Paulo metro area.

Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a single platform for controlling critical jobs like smartphone deployment, updates, and retirement and providing a solid foundation for security and high availability. BlackBerry Enterprise Server supports transparent integration between Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry Enterprise Server offers a wealth of security capabilities starting with advanced encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent versatility in adjusting levels of protection to meet the specific requirements of your company's network. Progent's BlackBerry certified consultants can help your company to choose advanced security features and enable them remotely. Samples of these wirelessly configurable security features include:

• Lock down a BlackBerry device
• Erase information from a missing BlackBerry smartphone
• Lock out Bluetooth functionality
• Enable internal defenses against malware

BlackBerry BES Server also provides versatility in determining ways to keep users from loading or running unsafe or unauthorized code. Progent can assist you to select protective techniques such as:

• Specify precisely what programs are permitted on the device
• Block third-party applications from allocating non-volatile storage on the device
• Select which resources external programs can access on the smartphone
• Restrict the kinds of connections external software running on the BlackBerry smartphone can establish
• Prevent all third-party software from being installed or run on the smartphone

Expert BlackBerry Consulting and Technical Support Offered Remotely from Progent
Progent's authorized BlackBerry support specialists are accessible online to deliver expert assistance to businesses in the Jundiaí area or throughout São Paulo. Progent's seasoned remote technical support experts have helped businesses solve computer issues and cut support costs in each state in the country and built a large base of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide online consulting support for a broad array of technologies related to RIM BlackBerry products such as synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving mobile security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to perform basic support operations including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, changing user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned experts can also assist your business to resolve a wide range of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, wireless connections, IM, desktop software installation, and Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small company IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs low and, by resolving issues promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry engineer has support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology needs assessment, solution architecture, installation planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to design a wireless solution that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to support a BlackBerry BES Server, assist you to decide which management approach and physical components match your needs, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, server hardware and storage, network design, and application set up.

To optimize system security, Progent's BlackBerry expert can assist your company to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to run company-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Specialist
In order to ask Progent about engineering assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.