Affordable Computer Troubleshooting from Microsoft and Cisco premier Consultants for Businesses in Joliet, IL
By delivering world-class know-how whenever you need it, making available specialized knowledge for key business applications, offering high-value services like virtual data center hosting, invoicing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent enables you to increase the competitive value of your It system and minimize support expenses. Progent recognizes that network security, dependability, and performance are as important to small companies as to major enterprises but that small companies don't have the economy of scale to spend heavily in information networks and in-house service staffs. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to deliver the network support expertise your business requires whenever you need it and at a cost you can afford.

For mid-size and large businesses, Progent can provide co-sourcing services to add to the technical skills of your in-house network support personnel. This can save money and minimize technical risks for big projects like software development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited consultants to help your company to plan and implement your cloud computing strategy.

Key Technical Areas Supported by Progent for Businesses in Joliet, Illinois
Progent's group of certified consultants offers assistance for all aspects of network technology found in businesses of any size. Areas supported by Progent in and around Joliet include:

Service Delivery Options for Joliet, Illinois Businesses
Progent offers a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, and IT management outsourcing. Progent's paradigm for delivering computer support services is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Support Mechanism ensures fast support, thorough service documentation, dependable follow-up, and tight cost monitoring for a range of network service delivery modes that include online troubleshooting, on-premises support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center offers urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and fix network issues without the cost or delay of in-person service visits. The background of Progent's network consultants makes it possible to resolve most network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote service engineers to give small businesses the best of both worlds: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and reporting. For details, see Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can provide help with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, network security consulting, non-stop it system consulting, virtualization strategies, plus configuration, programming and support for small business programs such as accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and massive system migrations, extended projects like upgrading an older MRP system to a modern MS Dynamics or Dynamics 365 solution, relational database software development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and virus cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can help small and medium-size companies to design, implement and troubleshoot the infrastructure for work-from-home employees. Areas of infrastructure where Progent's consultants can deliver assistance include secure and convenient VPN connections, Virtual Desktop Infrastructure software, router setup, wireless LAN design and deployment, and robust Internet access. For information about Progent's infrastructure support services for a remote workforce, see network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of dependability and expandability but that is in addition easy for customers to transfer to another service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the multi- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Joliet, Illinois Businesses
Progent's staff size, depth of information technology expertise, and familiarity with enterprise IT support enable small businesses to avoid the problems associated with excessive dependence on small service organizations or freelance consultants.

Working with Progent allows your company to:

  • Prevent Over Dependence on Individual Support Consultants
    For IT services, small businesses sometimes depend heavily on freelance engineers. Although freelance service providers have lower expenses than larger support firms and can typically bill nominally lower fees, freelancers are frequently unable to react rapidly to critical problems. If a freelance engineer is occupied with different customer, sick, on vacation, or in training, the absence of replacement staff may force your business to go without assistance during an emergency. As your small business expands, network downtime or problems with line-of-business programs become more expensive. The money you believed you were saving on an independent consultant can be eaten up quickly due to lower productivity. Also, when freelance consultants encounter new problems, the lack of a big engineering team to rely on for advice requires them to train on the job while your organization winds up with the costs for their ongoing education.

  • Gain Access to Expertise in Sophisticated IT Issues
    The majority of smaller service firms or independent engineers specializing in small company network support are capable of providing routine fixes but don't have the background to work cost-effectively with complex network infrastructures that have a variety of operating systems, multiple locations, Voice over IP systems, remote workforces, integrated financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive staff of experts can be valuable to your business because enterprise networks are inherently complicated, support issues demand thorough knowledge in numerous technical areas, and reaching an acceptable degree of stability, availability, and security requires industry-proven processes.

  • Build a Solid Basis for Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Lacking a strong architecture, a sequence of improvised repairs commonly get piled onto of a tenuous structure. As a business grows, reliability and scalability issues can obstruct the productivity of the organization. Such environments require thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network infrastructure that will act as the reliable foundation to handle critical business needs and support future growth.

  • Team with Solution Providers, Not Product Vendors
    Small businesses need guidance and education to navigate through an ever more complicated maze of IT options available for accelerating growth and enhancing productivity. They do not need a network engineer or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match technical services with the genuine needs of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology instead of being driven by the actual requirements of a small business.

How to Contact Progent
In case your Joliet, Illinois company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Support
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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