Joinville Teleworkers Configuration Consulting

Enlarging your remote workforce may have a major impact on network architecture, cybersecurity, and company workflows. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Joinville company to select the right technologies and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide services that go from as-needed guidance for helping you over challenging technical bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Joinville, Santa Catarina companies to with any aspect of creating a high-functioning work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, data security, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure required to support a remote workforce can be especially complicated if you must accommodate a mix of worker-owned equipment like desktop computers and notebooks, routers, and wireless appliances from various vendors and with a variety of OS software and firmware releases. Progent's background providing remote help for both outdated as well as modern technologies in remote office venues allows you to make cost-effective use of your available infrastructure and provides you with fast access to top-tire consultants for making essential updates. Services offered by Progent to help your company to implement a productive telecommuting ecosystem include:

• Virtual Private Network (VPN) connectivity makes it possible to establish a secure tunnel for authenticated remote employees to use IT assets situated at your corporate datacenter or in a public cloud. Progent can assist you to configure and manage VPN access between your at-home workforce and your various IT resources by providing remote VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your telecommuters to set up Cisco's popular AnyConnect software for secure VPN tunneling for a broad range of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure products allow an at-home worker to view and interact with a data center computer's desktop. This gives network managers more control over the computing ecosystem of telecommuters and offers remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
• Routers attach at-home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewall services. Progent offers top-tier remote support for integrating routers from a range of vendors. See router integration services from Cisco-certified consultants.
• Home Wireless networks, typically shared by the whole family and guests, are frequently used by telecommuters to connect to their router for work. This can cause performance as well as security issues. Progent can assist you to resolve these issues by providing services like Cisco Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration help.
• Internet access solutions affect the speed and availability of connections between at-home workers and the corporate network. Mission-critical processes may demand redundant Internet access in the event the normal connection fails. Progent can provide expertise for selecting ISPs, choosing sensible service bundles, and configuring redundant Internet connections. Refer to Internet access integration services.

VoIP Integration for Telecommuters
Expanding the corporate phone system to accommodate remote users is critical to maintaining an effective at-home workforce. A variety of cloud-centric IP voice platforms are popular with SMBs to support teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist organizations of all sizes to design or maintain a telecommuter VoIP service that provides the versatility, transparency and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer advanced support to assist businesses optimize their current Cisco IP voice systems to support a growing at-home workforce.

• Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed across the network. CUCM supports additional mixed media services such as unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM support, visit Cisco Unified CM expertise.
• Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can help you to support your current CallManager deployment or upgrade smoothly to Cisco's modern IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other early VoIP platforms, refer to CallManager consulting services.
• Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
• Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network architecture to work with these solutions and provide as-needed deployment and debugging services.

Video Conferencing for an At-Home Workforce
A wide selection of video conferencing platforms from major technology companies enable virtual discussions, video and voice conferencing, chat, and screen/content sharing for both onsite users and at-home workers. Many organizations utilize multiple products to accommodate their different partners and clients. Progent can assist your organization to manage your current conferencing ecosystem and optimize the experience of your at-home workforce.

• Skype for Business is Microsoft's leading communications platform that supports real-time presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent offers the skills of Microsoft-certified specialists who can assist you to set up and manage Skype for Business client software to accommodate your remote employees. For details about Progent's support services for Skype for Business, refer to Skype for Business consulting services.
• FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for video calls. To learn more about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for virtually all computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for training. To learn more about Progent's support services for Cisco Webex and for other IP video products from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and information with features that include IP voice and video calling, persistent chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting expertise for these conferencing platforms and help you to optimize your WAN architecture to host them.

Microsoft Integrated Collaboration Software for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a powerful ecosystem of applications that create a consistent user interface for exchanging data and ideas across a corporate network and on a broad range of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their first releases and can help businesses to deploy these critical collaboration platforms to maximize the effectiveness of your at-home workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams can support chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its full range of capabilities. For additional information about Progent's support services for Microsoft Teams, see planning and deployment consulting for Microsoft Teams and Teams Premium.

SharePoint uses web entities to enable collaboration and knowledge sharing by offering policy-driven delivery of data, business processes, and tools for searching through company-wide business data. SharePoint allows you to build protected portals that permits at-home workers to see and update aggregated business intelligence via Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint expertise, go to SharePoint integration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, go to planning and configuration expertise for Microsoft Exchange.

OneDrive is Microsoft�s shared cloud-based storage service, similar to GoogleDrive. At-home workers can save files to OneDrive, and co-workers anywhere can share them securely through a browser. Provided with Microsoft 365, OneDrive enables at-home workers to jointly author files. Edits made offline are automatically uploaded when you reconnect to the Internet. For details about Progent's consulting expertise for OneDrive, see Microsoft Onedrive configuration consulting.

Public Cloud Integration Services for Telecommuters
Progent can provide fast and affordable online assistance for helping organizations to build, maintain and repair integrated network models that combine internal data centers, remote workers, branches, and public cloud services. Progent can provide top-tier consultant for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve problems with public cloud connectivity, authentication, and security.

Microsoft Azure is a popular family of cloud services that enables you to utilize infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Microsoft Azure offers over 100 cloud-based services including hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent can also show you how to create secure connections to Azure services for telecommuters by setting up and debugging firewalls and VPN IPsec tunnels. To find out about Progent's consulting expertise for Microsoft Azure, go to Azure consulting.

Microsoft 365, formerly called Office 365, is Microsoft's popular family of business productivity applications and cloud services available by subscription. Office apps and services are provided in a selection of plans intended for customers ranging from individuals and households to large corporations. Progent offers quick and affordable online access to experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the various subscription bundles available for Microsoft 365 and configure 365 apps for your at-home workers to achieve top business value. To learn about Progent's support services for Microsoft 365, refer to Microsoft 365 integration services.

Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, allowing you to build hybrid cloud/onsite information systems. Progent's Exchange consultants can provide as-needed assistance to get you past tough IT roadblocks and can also provide end-to-end project management outsourcing to make sure your teleworkers have easy and secure access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS is a trailblazer in the public cloud computing arena and is the industry's biggest source of cloud services. Progent can provide rapid and affordable online access to cloud connectivity experts who can assist your organization to design, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist your company to create a high-availability network model to make sure your users have a productive computing environment regardless of whether they are working from your main office, a remote branch, at home, or on the road. To learn about Progent's support services for Amazon AWS, see Amazon AWS consulting support.

Google Cloud (GCP) is a leading collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT assets with the Google Cloud, and Progent's database experts can show you how to make your mission-critical apps cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up virtual machines on GCP Compute Engine, design an efficient storage solution with Google Cloud Storage services, and simplify access management for remote workers with Google Cloud Identity services. Progent's experts can also help you to use GCP's management tools to administer and track your GCP ecosystem. For information, go to Google Cloud Platform (GCP) integration expertise.

Help Desk Services for At-Home Workers
An emergency, organization-wide transition to a telecommuter business model, which might be the result of an epidemic or as part of a business continuity plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center services.

• Progent's Standard Support Desk support services leverage Progent's extensive network of remote IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their current trouble tickets, enter details, and upload screenshots and relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with advanced problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
• Progent's Help Desk Augmentation Service enables you to expand your current Call Desk organization by sharing responsibilities for Support Desk services seamlessly between your in-house IT support organization and Progent's extensive team of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model utilizing the leading PSA platform for managing service requests and ticketing, establishing ownership, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your company to deliver world-class desktop support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Security and Compliance for Telecommuters
At-home staff members commonly use their own computing devices and usually operate in an unsecured physical space. This situation multiplies their susceptibility to malware attacks and requires judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive user education, and the creation of policies based on best practices. Progent's seasoned team of IT security solutions experts can assist your business to design, configure and manage an effective security solution that protects vital IT resources in networks that include remote workers.

Firewalls enable you to create a network that can be securely accessed by on-premises users as well as by teleworkers, mobile employees, vendors, customers, and other stakeholders. Next-generation firewall devices allow you to assign and manage different permissions to different classes of users and to scale your IT network and adjust your security profile as your company evolves and as cyber threats grow more sophisticated. Progent supports both current and older security appliances from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall support services, visit firewall configuration and support services.

Remote Endpoint Security Monitoring makes it easy to track the disparate computers utilized by teleworkers and either reject or identify and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on each secured endpoint, monitoring all activity and using advanced behavioral threat analysis from SentinelOne to detect zero-day attacks before they can spread. When a cyberattack is spotted, ProSight ASM instantly isolates the impacted device from the corporate network to contain the malware. Because the ProSight ASM software agent is self-contained, endpoints remain protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, refer to remote endpoint monitoring for at-home workers.

Progent's Duo authentication Managed Services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and give your password you are asked to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can evaluate the vulnerability of your network to all classes of external and internal security attacks for an environment that incorporates an at-home workforce. Progent can deploy online, automated security inventory software for quickly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's security audit experts, which can be provided by data security experts with top certifications such as CISM, CISSP, and GIAC, can assist you to evaluate your procedures and policies and review your WAN architecture to allow you to design top-level protection for your teleworkers.

Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that supports autonomous testing of your work-from-home environment as well as your internal and perimeter networks so you can identify, rank, remediate, and verify cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can assist you to use NodeZero to perform thorough pentests of your perimeter and your internal IT infrastructure in order to evaluate your current security posture. Progent's NodeZero experts can also assist you to harden your network security and can assist you to plan and deploy a cohesive cybersecurity ecosystem that streamlines management and provides optimum protection for on-premises, multi-cloud, at-home, and perimeter IT assets. To learn more information about Progent's vulnerability assessment solutions based on on NodeZero's penetration test products, refer to Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home Network
To view or download a white paper about key things to concentrate on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
The field of Data Protection covers backing up and recovering vital information so as to prevent data loss and reduce recovery time in case of storage problems resulting from equipment issues, software glitches, user mistakes, cyber attack, or other causes. Reliable data protection solutions can be especially difficult to design and maintain in hybrid environments that incorporate local data centers, cloud resources, and an at-home workforce.

• Backup/Restore strategies for an at-home workforce must address multiple kinds of user-owned endpoint devices. Progent offers quick remote access to experts knowledgeable about a wide array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Popular backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up resources distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and features fine-grained recovery and unified management.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that call for a quick changeover to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity planning specialists can help your business to produce, document and test a DR/BC strategy that addresses the process of switching to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager offers a centralized environment for safeguarding corporate data by controlling onsite, mobile, and at-home endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises computers and applications. Managed endpoint computers can be personally owned or business owned. Network admins managing the enrolled endpoint devices of teleworkers can use Intune to provision and authenticate apps on devices, push patches and certificates, set up policies for permission to access information and networks, manage passwords, create VPN tunnels, determine how home-based workers share information, establish threat protection, ensure compliance, and delete corporate data from lost, stolen or deactivated devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS computers. For details about Intune and to find out how Progent can assist your company to use this platform to administer the endpoint devices of your at-home workforce, go to Intune telecommuter device management consultants.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that allows network administrators to keep remote endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch technology for unified endpoint administration combined with VMware's Horizon virtual software delivery platform for authorization control, application management, and setup management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site deployment through a perpetual license. Top features of VMware Workspace ONE include fast over-the-air deployment of out-of-the-box laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, aggregated management reporting and analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE mobile device management expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Joinville, Santa Catarina business, phone 1-800-993-9400 or go to Contact Progent.