Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is a progressive computer support and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Unique models for customer marketing, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in the United States. Our extensive technical database and team approach to problem resolution has helped Progent to retain a strong staff and a satisfied international client base.

If you have a background giving Windows desktop technical support and live in the Walnut Creek area, teaming with Progent and supporting Progent's clients will improve your technical abilities through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering IT expertise and network help to small companies will be your opportunity to operate personally with top executives and add significantly to the growth of exciting companies. Also, Progent's virtual office network provides advanced tools for remote access and mobile communications to help you to deliver fast solutions when you help with business-critical tasks.

If you would like to be considered for this job, please email your qualifications to job-p016@progent.com. Be sure to include the job code of the opening that interests you.

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Position Title
Desktop Support Specialist

Job Number
P016

Location
Work from home, virtual office infrastructure.

Required Expertise
Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities
Responsibilities
  • Maintain, diagnose and troubleshoot issues with all versions of Windows-powered workstation and notebook systems and others as necessary.
  • Work with computer users in helping to identify and resolve application and operating system problems that impact productivity
  • Install, integrate and verify a range of applications on user workstations
  • Operate on-premises to find and resolve both emergency and persistent problems that reduce the stability, security, performance, connectivity, and general capability of workstations, laptops, imaging devices and other end user equipment
  • Install new end-user hardware and perform other deployments, updates, and exchanges of PCs, laptop computers and associated equipment
  • Assure the prompt diagnosis and remediation of desktops and laptop computers and related hardware
  • Stay up-to-date with advanced knowledge of PC and notebook applications and utilization of connectivity infrastructure including the Internet

Experience/Education
Minimum Work Experience Requirements
  • Three years background in workstation administration new software configuration, computer and peripheral integration, trouble analysis and resolution)
  • Strong computer troubleshooting and fault isolation ability, knowledge to implement short-term patches to resolve network problems and escalate support when required
  • Broad experience providing software help to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 apps such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to facilitating uninterrupted operations
  • Operate without supervision and display marked characteristics of responsibility and motivation