Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Teaming with Progent
Progent is an innovative computer consulting and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client marketing, service delivery, network infrastructure, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in America. Our shared technical information base and collaborative style of problem resolution has allowed Progent to retain a talented staff and a loyal international customer base.

If you have experience giving Windows desktop support and live in the Vacaville area, joining Progent and supporting Progent's customers will improve your skills through cooperation with Progent's team of mutually supportive, high-productivity consultants. Progent's concentration on offering computer consulting and network support to small and mid-size businesses will give you the opportunity to operate closely with top executives and contribute significantly to the growth of dynamic businesses. In addition, Progent's virtual office network provides advanced tools for remote support and wireless communications to help you to deliver quick solutions when you take on business-critical tasks.

If you want to apply for this position, you should send your qualifications to job-p016@progent.com. Please include the job number of the position that you are asking about.

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Job Title
Desktop Support Specialist

Job Code
P016

Work Location
Work from home, virtual office infrastructure.

Required Expertise
Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral integration, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities
Main Responsibilities
  • Maintain, analyze and troubleshoot problems with all releases of Windows-powered workstation and notebook computers and others as needed.
  • Work with computer end users in assisting to identify and resolve application and OS problems that disrupt productivity
  • Install, configure and test a variety of applications on user workstations
  • Work on-premises to find and remediate both emergency and persistent issues that impact the reliability, security, speed, connectivity, and overall functionality of desktops, notebooks, imaging devices and other hardware
  • Install new end-user equipment and perform other deployments, upgrades, and exchanges of workstations, laptop computers and associated equipment
  • Provide the prompt analysis and remediation of desktops and laptop computers and associated hardware
  • Remain updated with advanced knowledge of PC and laptop applications and use of connectivity technologies including the Internet

Experience/Education
Minimum Work Background Requirements
  • Three years experience in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer debugging and problem isolation ability, talent to implement temporary patches to resolve network issues and escalate support when required
  • In-depth experience delivering software help to small organizations for all Windows operating systems, Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to facilitating uninterrupted operations
  • Work independently and show distinct characteristics of ownership and drive