Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Teaming with Progent
Progent is an innovative computer consulting and information technology outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our shared support database and collaborative approach to problem resolution has helped Progent to build up a strong staff and a satisfied worldwide client base.

If you have a background delivering Windows desktop support and live in the Santa Rosa area, joining Progent and working for Progent's clients will expand your technical abilities through cooperation with Progent's team of mutually supportive, high-output engineers. Progent's focus on offering computer expertise and technical help to small and mid-size companies will be your opportunity to operate closely with top executives and add significantly to the success of dynamic businesses. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and mobile communications to help you to implement fast solutions when you take on business-critical problems.

If you want to be considered for this position, please email your resume to job-p016@progent.com. Please include the job code of the opening that you are applying for.

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Position Title
Desktop Support Specialist

Job Code
P016

Location
Work from home, virtual office environment.

Expertise
Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities
Main Responsibilities
  • Maintain, diagnose and troubleshoot issues with all versions of Windows-based PC and notebook computers and others as needed.
  • Work with computer users in assisting to find and resolve app and operating system problems that impact productivity
  • Install, configure and verify a range of popular apps on user PCs
  • Work on-premises to diagnose and fix both emergency and chronic issues that affect the reliability, security, performance, connectivity, and overall capability of desktops, laptops, printers and other hardware
  • Deploy new end-user hardware and perform other installations, updates, and swaps of workstations, notebooks and related hardware
  • Provide the timely diagnosis and repair of desktops and notebooks and associated hardware
  • Stay current with advanced knowledge of desktop and laptop applications and use of WAN technologies including the Internet

Experience
Minimum Professional Background Requirements
  • Three years experience in desktop PC admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, knowledge to install short-term patches to resolve computer issues and escalate support services when required
  • In-depth background delivering software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to facilitating uninterrupted productivity
  • Operate without supervision and display marked characteristics of responsibility and motivation