Progent is seeking Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Working with Progent
Progent is a progressive network support and information technology outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client acquisition, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the fastest growing and most successful Microsoft Partners in the United States. Our shared technical database and collaborative approach to problem resolution has allowed Progent to retain a strong staff and a loyal international client base.

If you have a background delivering Windows desktop technical support and live in the Santa Cruz area, teaming with Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's focus on providing computer expertise and technical support to small and mid-size businesses will be your opportunity to operate closely with top executives and add significantly to the growth of exciting businesses. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and wireless connectivity to help you to deliver quick solutions when you help with mission-critical tasks.

If you would like to look further into this job, please email your qualifications to job-p016@progent.com. Please include the job code of the opening that you are considering.

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Job Title
Desktop Engineer

Job Number
P016

Location
Work from home, virtual office infrastructure.

Required Expertise
Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities
Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Windows-based workstation and laptop computers and others as required.
  • Work with computer users in helping to find and fix application and OS issues that hinder user productivity
  • Deploy, configure and test a range of applications on user PCs
  • Work on-site to find and resolve both urgent and persistent problems that reduce the reliability, protection, performance, connectivity, and overall capability of desktops, notebooks, imaging devices and other hardware
  • Install new end-user hardware and help with other deployments, upgrades, and exchanges of workstations, notebooks and associated equipment
  • Provide the timely diagnosis and repair of PCs and laptop computers and related equipment
  • Remain updated with an expert knowledge of workstation and notebook computing applications and use of connectivity infrastructure including the Internet

Experience
Minimum Work Experience Requirements
  • Three years experience in desktop PC admin new software configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to implement short-term patches to solve network issues and escalate support when required
  • In-depth background providing software assistance to small companies for all Microsoft Windows OS, Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to facilitating uninterrupted productivity
  • Work without supervision and display marked quality of responsibility and drive