Progent is seeking Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer locations in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office infrastructure, and employee compensation have enabled Progent to be among the fastest growing and most respected Microsoft Partners in the United States. Our shared support information base and team style of problem solving has helped Progent to build up a talented staff and a loyal worldwide customer base.

If you have a background delivering Windows desktop technical support and live in the San Rafael area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of collaborative, high-productivity consultants. Progent's focus on offering IT expertise and network support to small and mid-size businesses will give you the chance to work closely with decision makers and add measurably to the success of dynamic businesses. Also, Progent's virtual office network provides advanced tools for remote access and mobile connectivity to enable you to implement quick solutions when you take on business-critical problems.

If you wish to pursue this position, you should send your resume to job-p016@progent.com. Please include the job code of the opening that you are asking about.

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Job Title
Desktop Engineer

Job Code
P016

Location
Home-based, virtual office infrastructure.

Expertise
Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities
Responsibilities
  • Maintain, diagnose and troubleshoot issues with all versions of Microsoft Windows-based desktop and laptop computers and others as required.
  • Work directly with computer end users in assisting to identify and fix app and OS issues that hinder user productivity
  • Install, integrate and test a variety of software programs on user PCs
  • Operate on-site to diagnose and remediate both emergency and persistent problems that impact the stability, security, performance, accessibility, and general functionality of desktops, notebooks, imaging devices and other hardware
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of workstations, laptop computers and related hardware
  • Assure the prompt analysis and repair of PCs and laptop computers and associated equipment
  • Stay updated with advanced knowledge of workstation and laptop computing applications and use of WAN technologies including the Internet

Experience
Minimum Work Experience Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation skill, talent to implement temporary patches to resolve computer problems and escalate support when necessary
  • In-depth experience providing software assistance to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated dedication to enabling continuous productivity
  • Work independently and show marked characteristics of ownership and motivation