Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is a progressive network support and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer marketing, service delivery, network environment, and employee benefits have allowed Progent to be one of the most rapidly growing and most successful Microsoft Partners in the U.S. Our shared support database and team approach to problem solving has allowed Progent to build up a talented staff and a satisfied worldwide customer base.

If you have a background delivering Windows desktop help and reside in the San Mateo area, teaming with Progent and working for Progent's customers will expand your technical abilities through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering IT consulting and network support to small and mid-size companies will be your opportunity to operate personally with decision makers and add measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to help you to deliver fast solutions when you help with mission-critical problems.

If you wish to look further into this job, please email your resume to job-p016@progent.com. Please specify the job code of the opening that you are applying for.

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Job Title
Desktop Engineer

Job Code
P016

Work Location
Home-based, virtual office environment.

Required Expertise
Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities
Responsibilities
  • Support, analyze and troubleshoot issues with all versions of Microsoft Windows-based desktop and notebook computers and others as needed.
  • Work directly with computer end users in assisting to find and fix application and OS problems that impact productivity
  • Install, integrate and test a range of popular apps on user PCs
  • Work on-site to find and remediate both emergency and chronic issues that reduce the reliability, protection, performance, accessibility, and general capability of workstations, notebooks, printers and other end user equipment
  • Install new end-user equipment and help with other installations, updates, and exchanges of PCs, laptop computers and related hardware
  • Assure the prompt analysis and repair of PCs and laptop computers and associated hardware
  • Remain updated with an expert knowledge of workstation and laptop computing applications and use of connectivity technologies including the Internet

Experience/Education
Minimum Work Experience Requirements
  • Three years background in workstation admin new program configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer debugging and fault isolation ability, talent to implement temporary patches to resolve network issues and escalate support services when necessary
  • Broad experience providing software assistance to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to facilitating continuous operations
  • Operate independently and show distinct characteristics of responsibility and motivation