Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is an innovative network consulting and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Effective models for client acquisition, service delivery, network environment, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in America. Our extensive technical database and collaborative style of problem solving has helped Progent to retain a talented staff and a satisfied worldwide client base.

If you have experience delivering Windows desktop help and reside in the San Jose area, joining Progent and working for Progent's customers will expand your technical abilities through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on providing IT expertise and technical help to small companies will give you the opportunity to work personally with decision makers and contribute significantly to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote support and wireless connectivity to enable you to implement quick solutions when you take on business-critical problems.

If you would like to look further into this position, please email your qualifications to job-p016@progent.com. Be sure to include the job code of the opportunity that you are asking about.

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Position Title
Desktop Support Specialist

Job Number
P016

Work Location
Home-based, virtual office infrastructure.

Expertise
Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities
Main Responsibilities
  • Support, diagnose and troubleshoot problems with all releases of Microsoft Windows-based PC and laptop systems and others as necessary.
  • Work directly with computer users in helping to find and resolve app and operating system problems that disrupt user productivity
  • Install, configure and verify a variety of popular apps on user PCs
  • Operate on-premises to find and fix both urgent and persistent issues that affect the reliability, protection, performance, accessibility, and overall functionality of workstations, laptops, imaging devices and other end user equipment
  • Install new end-user equipment and help with other installations, updates, and swaps of PCs, notebooks and related equipment
  • Assure the timely analysis and repair of desktops and notebooks and related hardware
  • Remain up-to-date with advanced knowledge of PC and laptop computing applications and use of WAN technologies including the Internet

Experience
Minimum Work Experience Requirements
  • Three years background in workstation administration new software setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer troubleshooting and problem isolation skill, knowledge to implement short-term patches to solve computer issues and escalate support when necessary
  • Broad background providing software assistance to small organizations for all Windows operating systems, Microsoft Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Proven dedication to facilitating uninterrupted operations
  • Operate without supervision and display marked quality of responsibility and motivation