Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive network support and IT outsourcing firm headquartered in San Jose, CA}, in the center of Silicon Valley. Unique models for customer acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the U.S. Our extensive support information base and team style of problem resolution has helped Progent to build up a talented staff and a satisfied international client base.

If you have experience providing desktop help and reside in the Salinas area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-output consultants. Progent's focus on offering computer expertise and network support to small and mid-size companies will give you the chance to operate personally with decision makers and contribute significantly to the growth of exciting companies. In addition, Progent's virtual office network offers advanced technology for remote support and mobile communications to help you to deliver fast solutions when you take on business-critical problems.

If you wish to be considered for this opening, you should send your resume to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.

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Position Title
Desktop Support Specialist

Job Code
P016

Location
Work from home, virtual office infrastructure.

Required Expertise
Key Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities
Main Responsibilities
  • Support, diagnose and resolve problems with all releases of Windows-powered desktop and laptop computer systems and others as required.
  • Work with computer end users in helping to find and resolve app and operating system issues that hinder user productivity
  • Deploy, configure and test a range of software programs on user workstations
  • Operate on-premises to diagnose and resolve both emergency and persistent issues that affect the reliability, protection, speed, accessibility, and general capability of workstations, notebooks, imaging devices and other hardware
  • Deploy new end-user equipment and perform other installations, updates, and swaps of workstations, notebooks and related equipment
  • Assure the prompt analysis and remediation of desktops and laptop computers and related equipment
  • Remain up-to-date with advanced knowledge of desktop and laptop computing applications and utilization of connectivity technologies including the Internet

Experience/Education
Minimum Work Experience Requirements
  • Three years background in desktop PC admin new software configuration, computer and peripheral deployment, trouble analysis and mitigation)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement temporary patches to resolve network issues and escalate support when required
  • Broad background providing software help to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to enabling continuous productivity
  • Work independently and display distinct quality of ownership and drive