Progent is looking for Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is an innovative computer support and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, support delivery, network environment, and employee compensation have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our extensive technical information base and team approach to problem resolution has allowed Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background providing desktop help and live in the Sacramento area, teaming with Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's staff of mutually supportive, high-productivity engineers. Progent's focus on providing computer consulting and network help to small and mid-size businesses will be your chance to work closely with decision makers and contribute significantly to the success of dynamic businesses. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote access and wireless communications to enable you to deliver fast solutions when you help with business-critical problems.

If you would like to look further into this position, you should send your resume to job-p016@progent.com. Be sure to specify the job number of the opportunity that you are asking about.

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Position Title
Desktop Engineer

Job Code
P016

Location
Work from home, virtual office environment.

Expertise
Key Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, workstation, notebook and peripheral setup, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities
Main Responsibilities
  • Maintain, analyze and troubleshoot issues with all releases of Microsoft Windows-based workstation and laptop computer systems and others as necessary.
  • Work with computer users in helping to identify and resolve app and OS problems that hinder productivity
  • Install, integrate and verify a variety of software programs on user PCs
  • Work on-premises to find and resolve both emergency and persistent problems that affect the stability, security, performance, connectivity, and general functionality of desktops, laptops, printers and other hardware
  • Install new end-user hardware and perform other deployments, upgrades, and swaps of desktops, laptop computers and associated hardware
  • Assure the timely analysis and repair of desktops and laptop computers and related hardware
  • Stay current with an expert knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet

Experience/Education
Minimum Professional Background Requirements
  • Three years experience in desktop PC administration new program configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and problem isolation ability, talent to implement temporary patches to solve computer issues and escalate support when necessary
  • In-depth background providing software help to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 applications such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven dedication to facilitating uninterrupted productivity
  • Work without supervision and show distinct characteristics of responsibility and drive