Progent is looking for Desktop Support Consultants to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is a progressive computer support and IT outsourcing company based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, service delivery, virtual office environment, and employee compensation have enabled Progent to become among the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared support information base and collaborative style of problem resolution has allowed Progent to retain a strong staff and a satisfied international client base.

If you have a background delivering desktop help and reside in the Pleasanton area, joining Progent and working for Progent's clients will improve your skills through cooperation with Progent's team of collaborative, high-output engineers. Progent's concentration on providing computer expertise and technical help to small businesses will be your opportunity to work closely with decision makers and add measurably to the growth of dynamic businesses. Also, Progent's virtual office network offers state-of-the-art tools for remote support and wireless communications to enable you to deliver fast solutions when you help with business-critical problems.

If you want to look further into this job, please email your qualifications to job-p016@progent.com. Be sure to include the job code of the opening that you are applying for.

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Position Title
Desktop Support Specialist

Job Number
P016

Work Location
Work from home, virtual office infrastructure.

Expertise
Key Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities
Responsibilities
  • Support, diagnose and resolve issues with all releases of Windows-powered desktop and notebook systems and others as needed.
  • Work directly with computer end users in assisting to find and fix application and operating system problems that hinder productivity
  • Install, configure and verify a variety of applications on user workstations
  • Work on-site to find and resolve both emergency and persistent issues that reduce the stability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end user equipment
  • Install new end-user equipment and perform other installations, updates, and swaps of PCs, notebooks and related hardware
  • Assure the timely diagnosis and remediation of PCs and laptop computers and associated equipment
  • Remain updated with advanced knowledge of desktop and notebook computing applications and use of WAN infrastructure including the Internet

Experience/Education
Minimum Professional Experience Requirements
  • Three years background in desktop PC administration new software configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and fault isolation ability, knowledge to install short-term patches to resolve network issues and escalate support services when required
  • Broad experience delivering software assistance to small companies for all Microsoft Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated dedication to facilitating continuous productivity
  • Work without supervision and display distinct quality of ownership and motivation