Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing firm based in San Jose, CA}, in the middle of Silicon Valley. Effective models for customer marketing, service delivery, network environment, and employee benefits have enabled Progent to be one of the most rapidly growing and most successful Microsoft Partners in America. Our extensive support database and team style of problem solving has allowed Progent to retain a strong staff and a satisfied worldwide client base.

If you have a background providing desktop help and live in the Petaluma area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing computer expertise and network help to small and mid-size companies will be your opportunity to operate personally with decision makers and contribute significantly to the success of dynamic businesses. Also, Progent's virtual office network provides advanced technology for remote support and mobile communications to enable you to deliver fast solutions when you help with business-critical problems.

If you wish to be considered for this opening, you should send your qualifications to job-p016@progent.com. Please specify the job code of the opportunity that interests you.

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Position Title
Desktop Support Specialist

Job Number
P016

Work Location
Work from home, virtual office environment.

Required Expertise
Key Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral integration, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Essential Activities
Responsibilities
  • Maintain, diagnose and resolve problems with all versions of Windows-based desktop and notebook computers and others as necessary.
  • Work with computer users in assisting to identify and resolve application and operating system issues that impact productivity
  • Deploy, integrate and test a range of software programs on user workstations
  • Operate on-site to find and remediate both urgent and chronic problems that impact the reliability, protection, speed, accessibility, and general functionality of workstations, notebooks, imaging devices and other hardware
  • Deploy new end-user hardware and help with other installations, updates, and exchanges of workstations, notebooks and related hardware
  • Assure the timely diagnosis and repair of PCs and notebooks and related equipment
  • Remain up-to-date with advanced knowledge of PC and laptop applications and utilization of connectivity infrastructure including the Internet

Experience
Minimum Work Experience Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and problem isolation skill, talent to install temporary patches to resolve network issues and escalate support services when required
  • In-depth experience delivering software help to small companies for all Microsoft Windows OS, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Proven dedication to facilitating continuous operations
  • Work independently and show marked quality of ownership and motivation