Progent is looking for Desktop Support Consultants to assist Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client locations in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is an innovative computer consulting and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for customer acquisition, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to be one of the fastest growing and most successful Microsoft Partners in America. Our shared technical database and collaborative style of problem resolution has helped Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background giving Windows desktop help and live in the Oakland area, joining Progent and supporting Progent's clients will improve your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's concentration on providing computer consulting and technical support to small and mid-size companies will be your opportunity to work closely with decision makers and contribute measurably to the growth of dynamic businesses. In addition, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless communications to enable you to implement quick solutions when you help with mission-critical problems.

If you wish to look further into this position, you should email your resume to job-p016@progent.com. Be sure to include the job code of the opening that interests you.

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Position Title
Desktop Engineer

Job Number
P016

Work Location
Home-based, virtual office environment.

Required Expertise
Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, laptop and peripheral integration, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities
Responsibilities
  • Maintain, diagnose and troubleshoot problems with all releases of Microsoft Windows-based desktop and laptop computer systems and others as required.
  • Work with computer users in helping to identify and resolve app and operating system issues that disrupt productivity
  • Deploy, integrate and test a variety of software programs on user workstations
  • Work on-site to find and resolve both emergency and chronic issues that affect the reliability, security, performance, connectivity, and overall capability of desktops, notebooks, imaging devices and other hardware
  • Install new end-user equipment and perform other deployments, upgrades, and swaps of PCs, notebooks and associated hardware
  • Assure the prompt analysis and remediation of PCs and laptop computers and associated equipment
  • Remain current with an expert knowledge of desktop and notebook applications and utilization of connectivity technologies including the Internet

Experience/Education
Minimum Professional Background Requirements
  • Three years background in desktop PC admin new software setup, computer and peripheral integration, troubleshooting and correction)
  • Strong computer debugging and problem isolation ability, talent to implement temporary patches to solve network issues and escalate support services when necessary
  • In-depth background providing software assistance to small companies for all Microsoft Windows operating systems, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to enabling uninterrupted operations
  • Operate without supervision and display distinct quality of ownership and motivation