Progent is seeking Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work extensively with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Why Consultants Are Working with Progent
Progent is an innovative network consulting and IT outsourcing firm based in San Jose, CA}, in the heart of Silicon Valley. Unique models for client acquisition, support delivery, virtual office environment, and employee compensation have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in America. Our shared support information base and team style of problem resolution has helped Progent to build up a strong staff and a loyal international client base.

If you have experience delivering Windows desktop support and reside in the Napa area, teaming with Progent and supporting Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's concentration on offering IT expertise and technical help to small businesses will be your opportunity to work closely with top executives and add significantly to the success of dynamic companies. In addition, Progent's virtual office infrastructure provides state-of-the-art technology for remote access and mobile connectivity to help you to implement fast solutions when you take on business-critical problems.

If you want to be considered for this job, you should email your qualifications to job-p016@progent.com. Please specify the job number of the opportunity that you are applying for.

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Position Title
Desktop Support Specialist

Job Code
P016

Work Location
Home-based, virtual office infrastructure.

Required Expertise
Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities
Responsibilities
  • Maintain, analyze and troubleshoot issues with all versions of Windows-based PC and notebook systems and others as required.
  • Work directly with computer users in assisting to identify and fix app and OS problems that disrupt productivity
  • Deploy, configure and verify a variety of software programs on user workstations
  • Work on-site to diagnose and fix both urgent and chronic issues that reduce the stability, protection, performance, accessibility, and general capability of desktops, laptops, imaging devices and other hardware
  • Install new end-user equipment and help with other deployments, updates, and exchanges of PCs, laptop computers and associated hardware
  • Assure the prompt diagnosis and remediation of desktops and notebooks and related hardware
  • Remain up-to-date with an expert knowledge of PC and laptop computing applications and use of WAN infrastructure including the Internet

Experience/Education
Minimum Professional Background Requirements
  • Three years background in desktop PC admin new software configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer troubleshooting and problem isolation skill, talent to install temporary patches to resolve computer problems and escalate support services when required
  • Broad background delivering software assistance to small companies for all Windows operating systems, Office Suite, and Office 365 applications including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to facilitating uninterrupted operations
  • Operate without supervision and display distinct quality of ownership and motivation