Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our client sites in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is an innovative network support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Unique models for client acquisition, service delivery, network environment, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in the U.S. Our shared support information base and team style of problem solving has allowed Progent to build up a talented staff and a loyal worldwide customer base.

If you have experience providing desktop support and live in the Modesto area, joining Progent and working for Progent's customers will improve your technical abilities through cooperation with Progent's staff of collaborative, high-output engineers. Progent's focus on providing IT expertise and technical support to small companies will be your opportunity to operate personally with decision makers and contribute measurably to the success of exciting companies. In addition, Progent's virtual office infrastructure provides advanced tools for remote access and mobile communications to help you to implement fast solutions when you help with business-critical tasks.

If you wish to pursue this opening, please email your resume to job-p016@progent.com. Please specify the job code of the position that you are applying for.

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Job Title
Desktop Engineer

Job Code
P016

Work Location
Home-based, virtual office infrastructure.

Expertise
Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities
Main Responsibilities
  • Maintain, analyze and resolve issues with all releases of Windows-powered workstation and notebook systems and others as needed.
  • Work directly with computer users in assisting to identify and resolve application and operating system issues that disrupt productivity
  • Deploy, integrate and verify a variety of applications on user workstations
  • Work on-site to find and resolve both emergency and persistent issues that reduce the stability, protection, speed, accessibility, and general capability of workstations, laptops, printers and other end user equipment
  • Install new end-user hardware and help with other deployments, upgrades, and exchanges of workstations, laptop computers and associated equipment
  • Assure the prompt analysis and remediation of PCs and notebooks and associated equipment
  • Stay updated with advanced knowledge of workstation and notebook computing applications and utilization of WAN infrastructure including the Internet

Experience/Education
Minimum Professional Background Requirements
  • Three years background in desktop PC administration new program configuration, computer and peripheral integration, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation skill, knowledge to install short-term patches to solve computer problems and escalate support when required
  • Broad background delivering software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to enabling continuous operations
  • Operate without supervision and show marked quality of ownership and drive