Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. Also, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Why Consultants Are Joining Progent
Progent is a progressive network support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our extensive support information base and collaborative style of problem resolution has helped Progent to build up a talented staff and a satisfied worldwide client base.

If you have a background providing desktop help and live in the Hayward area, teaming with Progent and working for Progent's customers will improve your technical abilities through cooperation with Progent's team of collaborative, high-productivity consultants. Progent's concentration on providing computer expertise and technical help to small and mid-size companies will give you the chance to work closely with top executives and contribute significantly to the growth of exciting businesses. In addition, Progent's virtual office infrastructure offers advanced tools for remote support and wireless connectivity to help you to implement fast solutions when you help with mission-critical problems.

If you want to look further into this position, please send your qualifications to job-p016@progent.com. Please include the job code of the opportunity that you are applying for.

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Job Title
Desktop Engineer

Job Number
P016

Location
Home-based, virtual office infrastructure.

Expertise
Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities
Main Responsibilities
  • Support, diagnose and troubleshoot problems with all versions of Windows-based desktop and laptop computer systems and others as required.
  • Work directly with computer users in helping to identify and resolve app and OS problems that hinder user productivity
  • Deploy, configure and test a variety of applications on user workstations
  • Operate on-premises to find and fix both emergency and persistent problems that reduce the stability, protection, speed, connectivity, and overall capability of workstations, laptops, imaging devices and other end user equipment
  • Deploy new end-user hardware and help with other deployments, updates, and exchanges of desktops, laptop computers and related hardware
  • Assure the prompt diagnosis and remediation of PCs and laptop computers and related hardware
  • Stay up-to-date with advanced knowledge of desktop and notebook computing applications and utilization of connectivity technologies including the Internet

Experience/Education
Minimum Professional Background Requirements
  • Three years experience in workstation admin new program setup, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation ability, knowledge to install short-term patches to solve computer problems and escalate support when necessary
  • Broad experience delivering software assistance to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Demonstrated commitment to facilitating uninterrupted operations
  • Operate without supervision and display marked characteristics of responsibility and motivation