Progent is looking for Desktop Support Experts to help our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is an innovative computer support and information technology outsourcing company based in San Jose, CA}, in the center of Silicon Valley. Effective models for client marketing, service delivery, virtual office infrastructure, and employee benefits have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in the U.S. Our extensive support information base and collaborative style of problem resolution has allowed Progent to build up a talented staff and a loyal worldwide client base.

If you have a background giving Windows desktop technical support and reside in the Citrus Heights area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-output engineers. Progent's focus on offering computer expertise and technical help to small businesses will give you the chance to operate closely with top executives and add significantly to the growth of exciting companies. In addition, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and mobile connectivity to help you to deliver fast solutions when you help with business-critical tasks.

If you wish to apply for this job, you should email your qualifications to job-p016@progent.com. Be sure to specify the job number of the opportunity that interests you.

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Job Title
Desktop Support Specialist

Job Code
P016

Location
Work from home, virtual office infrastructure.

Expertise
Primary Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft operating systems and applications, PC desktop, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities
Responsibilities
  • Support, diagnose and resolve problems with all releases of Microsoft Windows-powered PC and notebook computers and others as needed.
  • Work with computer users in assisting to identify and resolve app and operating system problems that impact productivity
  • Install, configure and verify a variety of software programs on user workstations
  • Operate on-premises to find and resolve both emergency and persistent problems that affect the stability, protection, performance, connectivity, and overall functionality of workstations, notebooks, printers and other end user equipment
  • Deploy new end-user hardware and perform other installations, upgrades, and exchanges of PCs, laptop computers and related equipment
  • Provide the prompt analysis and remediation of PCs and notebooks and related hardware
  • Stay updated with an expert knowledge of workstation and notebook applications and utilization of WAN infrastructure including the Internet

Experience
Minimum Work Experience Requirements
  • Three years background in workstation admin new software configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to solve computer problems and escalate support services when necessary
  • In-depth background delivering software assistance to small companies for all Windows operating systems, Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to facilitating uninterrupted productivity
  • Work independently and show distinct characteristics of responsibility and motivation