Expanding your at-home workforce can have a significant impact on network architecture, cybersecurity, and company processes. Progent has two decades of background assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Jersey City company to select the right tools and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent can provide services ranging from on demand expertise for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Jersey City, New Jersey organizations to succeed with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A sudden, enterprise-wide switchover to a from-home business model, which might be motivated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of remote technical support experts along with world-class ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or edit the status of their current tickets, enter information, and upload screenshots and relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service allows your business to augment your existing Call Desk team by sharing responsibilities for Support Desk support services seamlessly between your regular IT support organization and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service uses a collaborative support model utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing reports. To find out how Progent's Call Center Augmentation Services can help your company to deliver best-in-class technical support to your from-home workers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Jersey City, New Jersey business, phone 1-800-993-9400 or refer to Contact Progent.