Jersey City Consulting for Network Service Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Jersey City
Progent's consulting support for IT service organizations in Jersey City New Jersey enables you to offer your customers Progent's consulting and Help Desk Call Center support with your brand as a transparent extension of your in-house IT support team. These services can ease the way for you to grow your client base, flesh out your service offerings, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop support technicians, IT admins, and data security professionals have worked as transparent expansions to the support groups of some of the world's largest IT service firms. Progent's range of expertise enables you to widen the scope of your IT support business, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is an IT consulting company with two decades of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and performs under your direction to provide your customers support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but challenging to configure and maintain. Smaller IT service companies do not have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to keep their company branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service organizations include:

• Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
• Normal service hours are 5am to 7pm PST, five days a week.
• Extended hours support is available at additional cost.
• Optional on-premises service in larger metros is available across the country at extra cost.
• You have full control of your customers and invoicing.
• Your clients enter incident reports by means of your branded Internet portal, an 800 phone number, or by sending a message to your designated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to become a single source for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without having to say no to new business owing to a lack of expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your internal support team, responding to your direction, and invoices your firm rather than your client.
• By-the-Minute Billing: Progent charges by the minute to reign in expenses.
• Detailed Reporting: Progent utilizes an advanced service documentation platform to ensure that all services performed are fully described. This makes it easy for your IT support organization to shift service responsibilities to internal personnel once you have enough people and appropriate skill sets.

• Safely Grow Your Service Business: You can quickly and efficiently take on more jobs outside your core fields of expertise and open new territories without assuming the risks involved with increasing your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network support provider by delivering more solutions to more customers under your own brand.
• Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a wide range of technologies and can act as a dependable resource for expanding your IT support business.
• Fast Problem Escalation: With a large team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Keep Your Clients Happy: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
• Remote Technical Support Professionals: For two decades, Progent has provided remote IT support from Call Center support to advanced consulting. Effective online service cuts costs while delivering fast results.
• Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Jersey City, New Jersey Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Jersey City, New Jersey companies a broad range of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:

Learn More About Progent's Reseller Support for Network Service Firms in Jersey City, New Jersey
For more information about Progent's consulting program for IT service firms in Jersey City, New Jersey, call 1-800-993-9400 or refer to Contact Progent.