Wireless Consulting

Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most successful solutions for maintaining location-independent connectivity to messaging, scheduling, web applications, and other critical business data. Progent can provide Jersey City, New Jersey companies the expertise of BlackBerry-premier consultants who can help businesses to manage existing BlackBerry environments or transition smoothly to a more popular mobile platform.

As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, reliability, and recoverability has become the norm for companies of any size, effective deployment and support of BlackBerry solutions has grown increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small businesses often resort to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to design, administer, and repair BlackBerry-based solutions economically and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This range of experience, coupled with Progent's efficient online support model, provides small businesses an affordable alternative for integrating BlackBerry products seamlessly into their business information system.

Progent's engineers can assist your business with SQL Server 2019 development consulting, SQL Server 2016 management support, and Exchange Server setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you track and support BlackBerry smartphones across your company, define security policies that make sense for your business, customize wireless software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored quickly and safely.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's high-end platform for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool enables Exchange Server, Lotus Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted during transit to provide optimum security. BES Server also streamlines a broad selection of crucial administrative tasks that span from smartphone deployment and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-certified engineers can show you how to use BlackBerry BES Server to perform routine jobs such as:

• Deploy and manage applications
• Schedule device, program, and IT policy updates
• Update BlackBerry smartphone firmware wirelessly
• Control user and group settings with BlackBerry's extensive library of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry Enterprise Server to implement key tasks not available with the less advanced BES Server Express. These tasks include:

• Install and manage BES Server's fault-tolerant architecture using virtual servers
• Install BlackBerry devices wirelessly
• Establish specialized management roles
• Automatically track and analyze the integrity of your system

Professional RIM BlackBerry Technical Support Services Available Online from Progent
Progent's authorized BlackBerry support specialists are accessible by phone to deliver prompt assistance to businesses in the Jersey City area or throughout New Jersey. Progent's seasoned online technical support experts have helped IT organizations solve network problems and reduce IT service costs in every state in the U.S. and built a substantial base of loyal customers. (See Progent's customer testimonials.)

Progent can provide online help for a wide selection of issues associated with RIM BlackBerry software and devices including synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Major BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters, changing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's certified experts can in addition assist you to resolve a broad array of issues associated with synchronization, handset recognition, email reconciliation, web access, mobile connections, IM, PC software installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote support for small office IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your mobile technical support expenses at a minimum and, by dealing with issues promptly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and delete BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange Server data flow, create, update, and assign WLAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and produce documentation for a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network requirements analysis, solution architecture, installation strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational objectives and to create a wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to determine which administration model and hardware products match your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart choices concerning alternatives for software versions, server hardware and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can assist your company to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Certified Expert
If you wish to contact Progent about professional help for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.