Jacksonville Consulting Services for Network Support Firms

Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Jacksonville
Progent's consulting support for IT service firms in Jacksonville Florida enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent supplement to your regular network support group. These services can ease the way for you to grow your revenue, expand your service catalog, create happy customers, and improve your profits.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as seamless adjuncts to the IT staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT service business, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is a network support firm with two decades of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any private IT support company in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations features transparent resale to your customers of professional IT services. Progent bills you directly and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an effective Help Desk. But modern ticketing systems are not just expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT service firms do not have the required budget or personnel. Progent's Help Desk and ticketing program offers IT service organizations an economical way to retain their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing services enable you to increase your support workload, the range of technologies your company can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

• Progent's remote desktop support staff provides Level 1 end user support with 1-hour SLA to begin work during standard work hours.
• Normal service times are from 5am to 7pm PST, five days a week.
• Extended hours support is available at extra cost.
• Optional onsite support in larger metro areas is offered throughout the country at additional cost.
• You have complete control of your customers and invoicing.
• Your clients enter incident reports through your own branded web portal, an 800 phone number, or by directing a request to your dedicated email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to become a single point of contact for virtually all IT expertise your customers may require. You can build your team and strategic in-house competencies steadily without having to say no to opportunities due to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a seamless extension of your in-house support group, responding to your direction, and bills your firm rather than your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
• Detailed Reporting: Progent utilizes an advanced reporting system to make sure all services performed are thoroughly documented. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel once you have sufficient people and appropriate skill sets.

• Safely Expand Your Service Business: You can easily and safely accept more opportunities outside your main fields of excellence and serve additional geographies without the risks associated with expanding your head count too quickly.
• Strengthen Your Name: You can solidify your mind share as a full-spectrum network support firm by offering more services to more customers using your own brand.
• Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT service operations.
• Fast Problem Escalation: With a large team of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
• Make Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
• Remote Support Experts: For two decades, Progent has provided remote network support from Call Center services to advanced consulting. Effective online support saves money while delivering quick solutions.
• Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Jacksonville, Florida Organizations
Progent's veteran roster of certified engineers offers Jacksonville, Florida organizations a wide range of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Providers in Jacksonville, Florida
To learn more details about Progent's consulting program for IT service organizations in Jacksonville, Florida, call 1-800-993-9400 or visit Contact Progent.