Wireless Consulting

Consulting Support for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most successful solutions for maintaining anytime-anywhere access to messaging, calendars, web-based programs, and other vital business information. Progent offers Jacksonville, Florida companies support from BlackBerry-premier professionals who can assist companies to maintain their BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the sophistication of small business IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for businesses of any size, effective integration and support of RIM BlackBerry technology has grown more challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses frequently resort to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can assist small businesses to design, manage, and repair BlackBerry environments economically and effectively, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote support model, gives small businesses an affordable alternative for incorporating BlackBerry technology productively into their IT system.

Progent's consultants can assist you with SQL Server 2019 integration support, SQL Server 2016 migration consulting, and Microsoft Exchange setup so that your database and messaging systems work efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management tools to enable you to monitor and support BlackBerry devices throughout your company, recommend security policies that make sense for your business, develop custom mobile applications, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and thoroughly.

Jacksonville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Jacksonville Metro Area.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange Server, Domino, or Groupwise users to transmit and receive messages that are encrypted during transit to ensure optimum security. BES Server also simplifies a wide selection of crucial administrative jobs that span from smartphone deployment and upgrades to mobile security and fault tolerance.

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry BES Server to perform routine jobs such as:

• Deploy and manage applications
• Schedule device, program, and policy updates
• Upgrade BlackBerry smartphone software remotely
• Manage client configurations with BES Server's vast selection of IT policies

Progent's BlackBerry-certified engineers can also assist your company to use BlackBerry BES Server to implement important procedures not available with the less advanced BlackBerry BES Server Express. These tasks include:

• Install and support BlackBerry's high-availability infrastructure based on VMware
• Install BlackBerry smartphones wirelessly
• Set specialized management roles
• Automatically track and report on the health of your solution

Progent's Remote BlackBerry-certified Technical Support is Fast and Economical
For companies in Jacksonville, Florida who require quick and affordable help from an authorized BlackBerry support expert, Progent offers efficient remote assistance from a seasoned support staff who have delivered network solutions to organizations in each state in the United States. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel expense and enables specialists to solve technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in the entire range of BlackBerry technologies and offer professional support in fields such as resolving synchronization issues, deploying BlackBerry BES Server, and designing a secure, fault-tolerant network architecture for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important procedures such as resolving enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help you to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements assessment, solution architecture, installation planning and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a mobile wireless environment that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist you to determine which management approach and hardware products meet your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist you to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to run company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Expert
To get in touch with Progent about professional support for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.