Quick, Low-cost Remote Computer Network Support for Jackson, Mississippi Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality IT support to clients who have small-company budgets. Progent has built a unique support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial pool of engineers certified in a broad array of IT practice areas, a Help Desk Call Center service model that maximizes efficiency and ensures follow-up, a global team of on-line service professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos focused on resolving technical issues in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your internal network support staff. Co-sourcing can save money and minimize technical risks for major IT initiatives like software programming, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can also provide the services of accredited consultants to help your business to design and implement your cloud strategy.

Key Technologies Serviced by Progent for Office Networks in Jackson, Mississippi
Progent's group of certified engineers provides assistance for all aspects of information technology found in businesses of any size. Technologies supported by Progent in and around Jackson include:

Support Delivery Alternatives for Jackson, Mississippi Companies
Progent offers a selection of options for providing small businesses with cost-effective IT services for technical support, system architecture, and network administration. Progent's paradigm for delivering network support services is built on the Help Desk Call Center structure common to larger IT organizations. Progent's Contact Center Service Mechanism ensures rapid support, comprehensive service records, dependable follow-through, and tight cost control across an array of network support delivery alternatives that include remote troubleshooting, on-premises help, and high-end consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of on-premises support calls. The background of Progent's network consultants allows them to handle most IT problems rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup process for new customers to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's online network support expertise.

  • On-site Support
    Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's online support experts to give small and midsize companies the optimal solution: on-premises service professionals when you require them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises support. Find out more concerning why to sign up for Progent's onsite computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. For details, visit Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's roster of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. For details, see Progent's Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test products, company-wide network security engineering, non-stop network engineering, virtual server solutions, plus configuration, programming and support for business programs such as financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with short-term projects such as site moves and major system upgrades, longer term projects like upgrading a legacy MRP platform to a modern MS Dynamics or Dynamics 365 package, relational database software programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and virus cleanup.

  • Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and medium-size businesses to plan, implement and troubleshoot the network infrastructure for offsite workers. Areas of infrastructure for which Progent's consultants can deliver support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN planning and implementation, and robust Internet connections. For details about Progent's network infrastructure consulting services for at-home workers, go to infrastructure expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is also simple for customers to transfer to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with mixed environments to benefit dramatically on the expense of capital equipment, system support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the mixed- OS and non- standardized networks common with smaller companies, and keeps control of the licenses in the client's hands so that moving to a different virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting support to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that utilize local resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of network security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory regulations for network data security and reporting.

The scope and size of Progent's engineering staff offer a unique set of benefits to customers wishing to maximize the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the forefront of IT support, performing a broad variety of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only world-class technical help, but also a consultant with field-tested methods for fixing actual network problems quickly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no registration fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids king-size bills for quick solutions. Another benefit of granular invoicing is that your company will not be inclined to permit incipient problems to fester until they grow into big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every consultant to each customer. The discipline of detailing and organizing support records results in more efficient service and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Small companies who work with freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your Jackson, Mississippi business wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Support
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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