Expert Remote Help for Irvine, California Small Business Computers from Certified Consultants
Small companies have typically been ignored by large IT service organizations. Many small businesses permit themselves to become overly dependent on individual consultants or small support firms who don't have the size or comprehensive skill sets to respond promptly or effectively to technical emergencies. Other small companies resort to mass-market support firms that employ personnel taught to offer by-the-numbers fixes for ordinary issues but who do not have the background and technical scope to deal with the diversity of environments and absence of standardization typical of small company information networks.

Progent's proven approach to providing affordable and successful network service to small companies has made Progent among the top Microsoft-certified network service organizations in the industry. Progent has delivered remote help to companies in every state in the United States (See Progent's client testimonials).

For larger businesses, Progent offers co-sourcing services to add to the skills of your in-house network service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software development, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to help your business to plan and implement your cloud computing strategy.

Primary Technologies Serviced by Progent for Business Networks in Irvine, California
Progent's nationwide team of certified consultants provides help for all facets of network systems deployed by businesses of any size. Technologies supported by Progent in and around Irvine include:

Service Delivery Alternatives for Irvine, California Companies
Progent has a variety of options for providing small companies with affordable computer services for technical support, consulting, and IT administration. Progent's model for delivering computer support services is built on the Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity documentation, dependable follow-up, and tight cost control across an array of IT service delivery options that include online troubleshooting, onsite help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix network problems without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for new customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more information concerning Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support engineers to deliver small companies the ideal combination: on-premises service professionals when you need them plus the remote help of Progent's seasoned staff of IT consultants, security specialists, and business application developers. The wait time for in-person service visits is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital technologies including Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero penetration test platform, company-wide network protection consulting, non-stop network design, virtualization strategies, plus configuration, customization and training for business applications including financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and major software upgrades, extended initiatives such as upgrading an older MRP platform to a modern MS Dynamics or Dynamics 365 package, database software development and administration services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response like data restoration and virus removal.

  • Network Infrastructure Consulting Expertise for Teleworkers
    Progent can assist small and mid-size companies to plan, configure and troubleshoot the network infrastructure required for telecommuters. Areas of network infrastructure where Progent's experts offer support include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router setup, Wi-Fi network design and deployment, and robust Internet connections. To find out about Progent's infrastructure support services for at-home workers, see infrastructure expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and expandability but that is also convenient for clients to transfer to another service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow small businesses with mixed networks to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can handle the multi- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the client's possession so that moving to a new virtualized system is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Irvine, California Businesses
Progent's staff size, depth of information technology expertise, and experience with corporate network support allow small businesses to avoid the pitfalls related to over reliance on small service firms or independent consultants.

Working with Progent allows your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, smaller companies often rely heavily on freelance engineers. Though freelance support providers carry lower overhead than more substantial support organizations and can typically bill nominally smaller fees, individuals are sometimes spread too thin to respond rapidly to critical situations. If an independent consultant is occupied with another client, sick, on travelling, or in training, the absence of backup staff may force your business to wait for help in case of a crisis. As your small business expands, system downtime or problems with line-of-business applications become more expensive. The money you believed you were conserving on a freelancer can evaporate fast due to lower productivity. In addition, when independent consultants confront new problems, the unavailability of a big engineering team to fall back on for advice forces them to train on the job while your business ends up with the bill for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated IT Solutions
    The majority of small service organizations or independent engineers focused on small company IT support may excel at delivering routine solutions but don't have the experience to work efficiently with complex network infrastructures with mixed platforms, many sites, Voice over IP systems, remote workers, interconnected financial and operational software, data-driven web sites, and specialized business software. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can benefit your business because big-company networks are inherently complex, integration problems require thorough understanding of in many technical areas, and reaching a high level of robustness, reliability, and protection requires enterprise-tested processes.

  • Build a Solid Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a tight budget. Lacking a strong basis, a series of improvised repairs commonly get piled onto of a weak foundation. As a company evolves, reliability and scalability problems can obstruct the productivity of the organization. These networks need proper evaluation, smart strategic planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to meet critical business requirements and support future growth.

  • Work with Solution Providers, Not Product Resellers
    Small businesses need direction and insight to navigate through an increasingly complicated array of IT alternatives offered for accelerating growth and improving efficiency. They do not need a network consultant or support organization that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise only. This allows Progent to match consulting support services with the genuine interests of clients. Mixing IT consulting and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the true requirements of a customer.

Contact Progent
If your Irvine, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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