UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small and midsize businesses located in Ipanema Rio de Janeiro, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits additionally with indirect costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged exclusively for the support that you receive. Unlike many online support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for pricing prevent situations where quick solutions manage to end up as major bills. Progent's skill at handling technical issues quickly translates into your business conserving cash.

Progent's Remote Support Technologies
Over time, Progent has refined a collection of customized tools and field-proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for small business IT systems. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to link to your company's environment without compromising corporate security.

Progent's sophisticated service database application maintains detailed records describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help provided to each Progent customer by every engineer. This history of issues and resolutions is stored as a quickly exploitable support database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available other massive support knowledge bases and allow priority access to vendors' internal support staff so Progent's online service specialists are able to arrive at the best resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Ipanema Rio de Janeiro or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based network support professionals possess certified skills in a comprehensive set of technologies. This breadth of IT skills allows Progent's consultants to address virtually any crisis that may take place in a small or midsize business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.

To provide assistance to clients with multi-OS environments, Progent also provides the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support provided by Progent to customers in Ipanema include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.

  Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco CCIE for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most stubborn problems associated with network planning, deployment, management, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide excellent value because their broad experience enables them to fix the most difficult problems rapidly. In common instances, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Few service providers make Cisco CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get urgent assistance for complex network infrastructure problems that are lowering worker productivity but are outside the comfort zone of your local network support resources. Progent's CCIE engineers can communicate with your environment via sophisticated on-line troubleshooting technology to perform quick, safe, and economical diagnosis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

• Authorized MS Windows Expertise
  Progent's Microsoft-expert online service engineers can deliver network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can assist you with a broad range of platform support services such as Microsoft Windows Server 2022 planning and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server support, and Windows Essentials cloud integration.

  Progent also can deliver a broad array of online desktop support services including Microsoft Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's accredited CISM and CISSP security engineers can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to clean up quickly after a damaging breach. Security solutions available from Progent include: in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• Call Center Support
  Progent's Help Desk service options for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the budget to create an internal Help Desk but who want quick communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting support can support you in building an efficient new Call Center or enhancing your current one, selecting or enhancing Help Desk Call Center application software to address the particular needs of your corporation, or adding temporary phone support staff to reinforce your existing Call Center group to handle unusually busy situations such as software transitions, major upgrades, or installing new business software.

  Progent's Help Desk Call Center staff of experienced information technology experts offers your computer users in Ipanema Rio de Janeiro rapid contact with a reliable technical support resource with extensive experience delivering telephone-based help and online troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a major contributor to business performance, and Progent's policy is to solve instead of simply document IT issues.

• Applications Support: Education, Custom Development, and Problem Solving
  Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. For more about Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Mac experts can nurture the creative aspect of Mac systems by offering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific jobs such as scanning or digitizing audio/video or setting up an audio/video production studio.

  Remote Network Monitoring Services
  Progent can provide companies in Ipanema Rio de Janeiro online network monitoring support based on MS Operations Manager network monitoring, enhanced by Progent for your environment so that your network support is proactive and automated. By exposing possible issues before they result in full-scale emergencies, system monitoring can ward off stressful and expensive network failures. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of platforms.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.