Ipanema Work from Home Employees Configuration Support

Enlarging your at-home workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has two decades of background helping SMBs to design, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can assist your Ipanema organization to select the appropriate technologies and adhere to leading practices in creating and operating a safe virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed guidance for getting you over occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Ipanema, Rio de Janeiro businesses to with any aspect of creating a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk outsourcing, endpoint security, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Configuring the network infrastructure needed to support a remote work environment can be particularly complex if you have to accommodate a combination of worker-owned equipment like PCs and notebooks, routers, and Wi-Fi APs from various manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing online support for both outdated and modern IT products in remote office venues enables you to make cost-effective use of your available network infrastructure and provides you with fast access to expertise for making necessary upgrades. Services available from Progent to help you to implement a high-functioning work-at-home infrastructure include:

• Virtual Private Network technology makes it possible to create a safe tunnel for authenticated at-home workers to access IT assets situated at your company datacenter or in a public cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your key network resources by providing online VPN integration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to set up Cisco's popular AnyConnect client software to provide secure VPN connections for a broad selection of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure products enable an at-home worker to see and use a data center PC's desktop. This technology provides IT managers more control over the digital environment of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
• Routers connect at-home computer networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent offers expert remote consulting for configuring routers from a variety of manufacturers. See router integration support from Cisco-certified experts.
• Home Wi-Fi networks, often supporting families and visitors, are commonly used by at-home employees to access their router for work. This can cause performance and security problems. Progent can assist businesses to resolve these issues by delivering expertise that include Cisco Aironet configuration consulting, Cisco-certified Meraki WiFi deployment consulting, and Ubiquiti WiFi access point setup assistance.
• Internet connectivity methods impact the speed and availability of connections between telecommuters and the company data center. Mission-critical processes may demand redundant Internet access in the event the normal connection fails. Progent offers guidance for picking Internet service providers, selecting sensible bandwidth and data volume offerings, and setting up high-availability Internet access. Refer to Internet access solutions.

VoIP Integration for At-Home Workers
Expanding the corporate phone system to include telecommuters is critical to supporting an effective work-at-home solution. A variety of cloud-based digital PBX products are used by small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's current or legacy products for VoIP management. Progent can assist businesses of all sizes to design or tune a telecommuter VoIP service that delivers the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations tune their existing Cisco IP voice environments to support an expanding remote workforce.

• Cisco Unified Communications Manager (CUCM) delivers advanced telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia applications used across the network. Unified Communications Manager manages other mixed media services such as unified messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager expertise, refer to Cisco Unified Communications Manager expertise.
• CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for CallManager and Cisco's other older VoIP products, see CallManager consulting.
• Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
• Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to support these solutions and provide online configuration and debugging expertise.

Video Conferencing for Telecommuters
A broad range of video conferencing products from major vendors enable online discussions, video and voice conferencing, chat sessions, and content sharing for both onsite users and telecommuters. Many organizations utilize a mix of conferencing products to accommodate their different partners and clients. Progent's communications experts can help you to manage your current voice/video conferencing ecosystem and optimize the engagement of your remote workforce.

• Skype for Business is Microsoft's popular communications product that supports real-time presence, IM, audio and video calling and conferencing as well as the transparent integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and manage Skype for Business client software to support your remote workforce. For details about Progent's support expertise for Skype for Business, see Skype for Business integration services.
• FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 simultaneous users for video calls. For details about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, session capture, plus revision and playback for future reference. To learn more about Progent's consulting expertise for Cisco Webex as well as for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features such as video calling, persistent threaded chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and help your business to tune your WAN architecture to host them.

Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich environment of productivity apps that deliver a cohesive user interface for sharing information across a corporate network and on a broad range of endpoint computers. Progent has delivered online consulting support for SharePoint and Exchange Server since their first releases and can assist businesses to tune these critical collaboration platforms to optimize the productivity of your at-home workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, audio/video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for delivering its complete range of features. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, see planning and configuration consulting for Microsoft Teams and Teams Premium.

SharePoint uses web sites to facilitate collaboration and information delivery by providing policy-based delivery of data, business processes, and utilities for looking through enterprise-wide business data. SharePoint allows you to create secure web portals that permits remote workforce to view and edit consolidated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint expertise, go to SharePoint configuration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, see integration expertise for Exchange.

OneDrive is Microsoft�s shared cloud storage service, similar to GoogleDrive. At-home users can save files to OneDrive, and colleagues can share them securely through a browser. Included with Microsoft 365, OneDrive enables remote employees to jointly author documents. Edits made offline are uploaded when you reconnect to the Internet. For information about Progent's support services for Microsoft OneDrive, see Onedrive configuration experts.

Cloud Integration Services for Remote Workers
Progent can provide fast and affordable online support for helping businesses to create, maintain and optimize cohesive hybrid network architectures that include internal data centers, remote workers, branches, and public cloud services. Progent can provide top-tier consultant for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers resolve problems with cloud connectivity, identity, and security.

Microsoft Azure is a popular platform for public cloud services that allows you to utilize infrastructure, servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure offers over one hundred services services including hosting for Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent can also show you how to create secure connections to Azure services for remote workers by setting up and debugging firewalls and VPN IPsec tunnels. For details about Progent's consulting services for Azure, go to Microsoft Azure consulting.

Microsoft 365, formerly called Office 365, is Microsoft's popular suite of client productivity applications and cloud-based services available on a subscription basis. Office apps and services are provided in a variety of plans intended for customers ranging from students and households to large enterprises. Progent can provide quick and affordable remote contact with experts knowledgeable about Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the various subscription bundles offered with Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers top business value. For details about Progent's consulting expertise for Microsoft 365, see Microsoft 365 consulting expertise.

Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Exchange Online provides the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate seamlessly with local Exchange environments, allowing you to build hybrid cloud/onsite networks. Progent's Exchange experts are available for as-needed help to guide you through tough technical roadblocks and can also provide comprehensive project management services to ensure your telecommuters have convenient and safe access to your Exchange Online deployment. For information Progent's consulting services for Exchange Online, refer to Exchange Online configuration and troubleshooting expertise.

Amazon AWS is a trailblazer in the public cloud market and is the world's top source of cloud services. Progent offers fast and affordable online access to cloud connectivity consultants who can help your business to plan, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network architecture to make sure your users have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, from home, or on the road. To learn about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud is a popular suite of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your business to extend your current IT resources with the Google Cloud Platform, and Progent's database consultants can help you make your critical applications cloud ready so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with Google Cloud Storage, and simplify identity control for teleworkers with GCP Cloud Identity services. Progent can also help you to utilize GCP's unified management technology to administer and track your GCP environment. To find out, refer to Google Cloud Platform (GCP) consulting support.

Help Desk Support for Remote Workers
A rapid, enterprise-wide transition to a from-home workforce, which might be the result of an epidemic or as a component of a business continuity process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Call Center by using Progent's online Technical Response Center services.

• Progent's Standard Help Desk Call Center services utilize Progent's nationwide network of online technical support experts along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or update the status of their active tickets, enter details, and append screen captures and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Help Desk Call Center Augmentation Service allows your company to expand your existing Call Desk team by splitting responsibilities for Call Center support services transparently between your in-house IT support organization and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide world-class IT support to your from-home workers, visit Progent's Call Center supplementation Services.

Cybersecurity for Teleworkers
Work-from-Home (WFH) employees typically use their own computers and often operate in a poorly secured physical area. This situation multiplies their vulnerability to cyber attacks and requires careful configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive end-user training, and the development of policies built on leading practices. Progent's seasoned team of IT security solutions consultants can assist your business to plan, configure and manage a compliant security solution that guards critical information assets in networks that include an at-home workforce.

Firewalls allow you to build a network that can be securely accessed by on-premises users and by at-home workers, mobile employees, vendors, clients, and the public. Next-generation firewall appliances allow you to assign and manage different permissions to various classes of users and to scale your network and modify your cybersecurity posture as your company evolves and as network attacks become increasingly sophisticated. Progent supports both new and legacy security devices from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall support services, refer to firewall support expertise.

Remote Endpoint Security Monitoring makes it easy to watch over the various devices used by an at-home workforce and either reject or identify and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every secured endpoint device, monitoring all activity and utilizing state-of-the-art behavioral threat analysis from SentinelOne to identify new attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring immediately isolates the targeted endpoint device from the network to contain the threat. Because the ProSight ASM software agent is self-contained, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint monitoring for teleworkers.

Progent's Duo MFA Services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. To learn more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.

Security Audits can assess the exposure of your network to all types of outside and internal security attacks for a network that includes an at-home workforce. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and affordably uncovering a broad range of security weaknesses that can be found over the Internet. Progent's endpoint security audit consulting services, which can be managed by security experts with top credentials such as CISM, ISSAP, and GIAC, can help you to audit your operations and governance policies and review your IT architecture to enable you to implement the highest level of protection for your remote workers.

Horizon3.ai's NodeZero Pentest Platform is a breakthrough penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home environment as well as your internal and perimeter networks to help you identify, rank, remediate, and confirm security weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can help you to use NodeZero to perform thorough pentests of your network perimeter and your internal IT infrastructure in order to determine your present security profile. Progent's NodeZero experts can also help you to strengthen your network security and can help you to design and deploy a unified cybersecurity strategy that simplifies management and provides optimum protection for on-premises, multi-cloud, remote, and perimeter IT resources. To learn more details about Progent's vulnerability analysis services powered by on NodeZero's penetration test platform, see Consulting Support for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper about key areas to concentrate on for securing a network that incorporates work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection covers saving and recovering critical data in order to avoid data loss and minimize restoration time and effort in case of storage system problems resulting from equipment issues, programming hiccups, operator mistakes, malware, or any other reason. Dependable data protection solutions can be particularly challenging to design and maintain in hybrid networks that combine private data centers, public clouds, and an at-home workforce.

• Backup/Restore strategies for telecommuters must cover multiple types of user-owned endpoint devices. Progent can provide quick remote access to consultants familiar with a broad array of platforms for protection Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and handhelds. Leading backup/restore products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data distributed throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and includes granular restore and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate circumstances that call for a temporary switch to an at-home workforce. Progent's senior disaster recovery planning experts and business continuity consultants can assist your business to create, document and validate a DR/BC plan that addresses the logistics of moving to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager offers a centralized platform for safeguarding critical information by controlling onsite, mobile, and at-home endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile devices and applications. Managed endpoint devices can be user owned or company owned. IT admins managing the enrolled endpoint devices of teleworkers can use Intune to provision and authenticate apps on managed devices, push updates and certificates, configure policies for permission to access information and networks, set passwords, establish VPN tunnels, control how teleworkers share information, set up threat protection, ensure security compliance, and wipe corporate information from missing, stolen or deactivated devices. Intune works with iOS, Google Android, Windows, and macOS computers. For details about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the endpoint devices of your teleworkers, refer to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management (MDM) product that helps network managers to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management combined with VMware's Horizon virtual application delivery technology for access control, app management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a one-time purchase. Key features of Workspace ONE include fast remote provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of devices, unifies reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote device management consultants.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Ipanema, Rio de Janeiro business, phone 1-800-993-9400 or visit Contact Progent.