Expanding your at-home workforce can have a major effect on IT architecture, security, and corporate culture. Progent has two decades of background helping businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Santos organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent offers services that go from on demand guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Santos, São Paulo organizations to succeed with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed to support a remote workforce can be particularly challenging if you have to manage a mix of personal hardware like PCs and laptops, routers, and wireless APs from an assortment of vendors and with a mix of OS software and firmware releases. Progent's background delivering online help for both outdated as well as current technologies in virtual office solutions allows you to make efficient use of your existing network infrastructure and offers fast access to expertise for making necessary updates. Support services available from Progent to help your company to implement a high-functioning telecommuting ecosystem include:

  • VPN connectivity makes it possible to establish a safe connection for authenticated remote employees to use IT assets located at your corporate datacenter or in the cloud. Progent can assist your company to configure and maintain VPN connections between your at-home workforce and your key IT resources by providing remote VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to utilize Cisco's AnyConnect client software for secure VPN connections for a broad selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and use a data center PC's desktop. This gives IT managers significant control over the digital ecosystem of telecommuters and offers them a familiar work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent offers top-tier remote consulting for setting up home routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically supporting the whole family and visitors, are frequently utilized by telecommuters to access their Internet router for work. This can create performance and security issues. Progent can help businesses to resolve these problems by providing services like Aironet integration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi wireless AP integration assistance.
  • Internet access solutions impact the speed and availability of connections between telecommuters and the corporate data center. Vital applications might require backup Internet access in case the primary connection fails. Progent can provide expertise for picking service providers, picking appropriate bandwidth and data volume bundles, and setting up fault-tolerant Internet access. Refer to Internet access solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Santos, São Paulo business, phone 1-800-993-9400 or refer to Contact Progent.