Expanding your telecommuter workforce can have a major impact on IT architecture, security, and company culture. Progent has 20 years of background helping small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Des Moines company to pick the right technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers services ranging from on demand expertise for getting you past occasional technical roadblocks to full project management to help you carry out mission-critical tasks.

Progent's consultants can assist Des Moines, Iowa companies to succeed with any aspect of creating a high-functioning work-from-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, cybersecurity, backup/restore solutions, and centralized management.

Infrastructure for Teleworkers
Setting up the network infrastructure needed for an at-home workforce can be especially complicated if you must manage a combination of personal hardware such as PCs and laptops, Internet routers, and Wi-Fi appliances from various vendors and with a mix of operating systems and firmware levels. Progent's background providing remote support for both legacy as well as current technologies in remote office solutions enables you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Services available from Progent to help your company to implement a high-functioning telecommuting infrastructure include:

  • VPN connectivity allows you to establish a secure connection for authorized at-home employees to access IT resources located at your company data center or in the cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your key IT resources by providing online VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can assist your telecommuters to set up Cisco's AnyConnect client software for secure VPN tunneling for a wide selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms enable an at-home worker to see and interact with a data center PC's desktop. This provides IT managers more control over the digital environment of telecommuters and ensures them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach at-home networks to the Internet and support VPN connections, home wireless connectivity, and firewall services. Progent offers top-tier online consulting for integrating routers from a variety of manufacturers. See router configuration services from Cisco-certified experts.
  • Home Wireless networks, often shared by the whole family and visitors, are commonly utilized by at-home employees to connect to their Internet router for work. This can create performance as well as security problems. Progent can help businesses to resolve these problems by providing expertise like Cisco Aironet configuration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti WiFi AP integration assistance.
  • Internet connectivity methods impact the performance and reliability of connections between telecommuters and the corporate data center. Mission-critical applications might demand redundant Internet connections in case the normal connection fails. Progent can provide expertise for identifying Internet service providers, picking sensible service offerings, and integrating redundant Internet access. Refer to Internet access solutions.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Des Moines, Iowa business, call 1-800-993-9400 or refer to Contact Progent.