Immediate, Low-cost Remote Computer Network Support for Inglewood, California Small Companies
For more than twenty years, Progent has specialized in providing world-class computer support to customers who have small-business budgets. Progent has developed a powerful service solution that features a cost-effective, seamless virtual office infrastructure, custom remote repair technology, a large team of consultants certified in a wide array of IT practice areas, a Help Desk operational structure that maximizes efficiency and ensures follow-through, a worldwide group of on-line support professionals, on-site service availability for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical problems in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing services to reinforce the skills of your in-house network service staff. Co-sourcing can save money and help meet schedules for major projects such as software development, disaster recovery planning, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited experts to help your business to plan and implement a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Inglewood, California Businesses
A Microsoft-certified Partner computer support firm with a large team of Cisco CCIE network consultants and Apple Computer accredited consultants, Progent provides emergency troubleshooting and low-cost online consulting to Inglewood, CA businesses for a wide range of information technologies including:

Service Delivery Options Available for Inglewood, California Businesses
Progent has a selection of alternatives for providing small companies with cost-effective IT services for troubleshooting, consulting, and network management. Progent's model for delivering network support services is based on the Help Desk operational structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes rapid response, comprehensive activity records, consistent follow-up, and tight expense monitoring for an array of network support delivery modes that include remote repairs, onsite support, and high-end consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help customers to analyze and fix hardware and software issues without the expense or time loss of on-premises support calls. The experience of Progent's network engineers allows them to resolve most IT problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to address urgent situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: in-person service technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software programmers. The wait time for in-person service visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more about how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's roster of veteran technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting. For more information, refer to Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test products, company-wide network protection engineering, fault tolerant it system design, server virtualization solutions, plus configuration, customization and training for business programs such as financials, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as site moves and massive software upgrades, extended initiatives like upgrading an older ERP platform to a current MS Dynamics or Dynamics 365 solution, relational database application development and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services such as data restoration and malware removal.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and mid-size companies to design, deploy and troubleshoot the network infrastructure needed to support offsite workers. Areas of infrastructure where Progent's experts offer support include safe and efficient VPN tunnel connectivity, VDI desktop software, router setup, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. For details about Progent's network infrastructure consulting services for at-home workers, refer to infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also easy for customers to transfer to another support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server technologies that permit small businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally managed solution, can handle the multi- platform and non- standardized environments typical of smaller businesses, and retains control of the software in the client's hands so that moving to a new virtual system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced online consulting to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Inglewood, California Businesses
Progent's staff size, breadth and depth of information technology skill, and familiarity with corporate network consulting allow small businesses to sidestep the pitfalls associated with over dependence on small support firms or independent engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT services, smaller businesses sometimes depend excessively on independent engineers. Though individual support providers carry lower overhead than larger support organizations and can typically bill apparently smaller fees, freelancers are frequently too overworked to react quickly to urgent situations. If a freelance engineer is busy with another customer, sick, on vacation, or in class, the lack of replacement staff may require your business to go without help during an emergency. As your small business expands, network unavailability or difficulties with critical applications become more expensive. The money you believed you were saving on a freelancer can evaporate quickly due to lost productivity. Also, when independent engineers encounter unfamiliar problems, the lack of a large consulting group to rely on for help forces them to train with the meter running while your business winds up with the bill for their ongoing training.

  • Gain Access to Experts in Complex Network Issues
    The majority of smaller service organizations or freelance consultants focused on small business network support are capable of delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complex network infrastructures with a variety of operating systems, many offices, VoIP systems, mobile workers, interconnected accounting and operational software, eCommerce, and custom business applications. Progent's background with global companies and Progent's large staff of specialists can benefit your business because enterprise environments are by nature complicated, support issues require thorough knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and protection calls for industry-tested processes.

  • Create a Firm Foundation for Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a strong basis, a sequence of improvised repairs commonly get piled on top of a marginal foundation. As a business grows, stability and scalability issues can hinder the success of the business. These environments need thorough assessment, intelligent strategic planning, and broad-based expertise to migrate to a network environment that can act as the solid basis to handle critical business requirements and support future growth.

  • Work with Solution Providers, Not Resellers
    Smaller companies require direction and education to navigate through an increasingly complicated array of technology options offered for enabling business growth and improving efficiency. They do not need an IT consultant or service organization that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services only. This allows Progent to align technical support services with the genuine interests of clients. Combining network consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being driven by the true needs of a customer.

Get in Touch with Progent
If your Inglewood, California business needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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