Enlarging your remote workforce may have a major effect on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your San Juan company to select the appropriate technologies and follow best practices in building and maintaining a safe virtual office ecosystem for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from on demand guidance for getting you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help San Juan, Puerto Rico companies to with any aspect of creating a high-performing telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk outsourcing, security and compliance, data protection solutions, and streamlined management.

Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed for an at-home workforce can be particularly challenging if you have to accommodate a combination of worker-owned equipment such as desktop computers and notebooks, routers, and wireless appliances from various vendors and with a mix of OS software and firmware releases. Progent's background providing online support for both outdated and current technologies in virtual office venues allows you to make efficient use of your existing infrastructure and offers fast access to top-tire consultants for implement necessary updates. Support services offered by Progent to assist you to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to establish a secure tunnel for authorized remote employees to use IT assets situated at your company data center or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your at-home workforce and your various IT resources by providing remote VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to set up Cisco's AnyConnect client software for secure VPN tunneling for a wide selection of devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure products enable a teleworker to view and interact with a remote computer's desktop. This gives IT managers significant control over the computing environment of telecommuters and offers remote users a familiar work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent can provide expert online support for deploying routers from a range of vendors. See router integration support from Cisco-certified experts.
  • Home Wireless networks, typically shared by an entire household and guests, are frequently used by at-home employees to connect to their Internet router for work. This can create performance as well as security issues. Progent can help businesses to resolve these problems by delivering expertise like Cisco Aironet configuration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti WiFi AP setup help.
  • Internet connectivity solutions impact the speed and availability of connections between telecommuters and the company network. Line-of-business applications may demand redundant Internet connections in case the normal connection breaks. Progent offers expertise for identifying service providers, selecting sensible bandwidth and data volume packages, and integrating high-availability Internet connections. See Internet access integration services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your San Juan, Puerto Rico organization, call 1-800-993-9400 or refer to Contact Progent.