Expanding your at-home workforce can have a significant effect on network architecture, security, and company processes. Progent has two decades of experience assisting SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Indianapolis organization to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent's consultants can assist Indianapolis, Indiana businesses to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and centralized management.

VoIP Integration for Teleworkers
Extending the corporate PBX environment to include telecommuters is vital to maintaining a productive work-at-home solution. A variety of cloud-based IP voice products are popular with SMBs to server remote users. Many larger organizations rely on Cisco's modern or legacy products for IP voice solutions. Progent can help organizations of any size to plan or maintain a remote VoIP service that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help businesses optimize their existing Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media apps deployed across the network. CUCM supports additional combined media services such as unified messaging, video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, refer to CUCM expertise.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist you to support your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice products, see Cisco CallManager consulting services.
  • Cisco IP Gateways enable integration with public telephony networks and with clients working beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these solutions and deliver as-needed configuration and debugging expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home environment for your Indianapolis, Indiana organization, call 1-800-993-9400 or visit Contact Progent.