Indianapolis Consultants for IT Service Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Indianapolis
Progent's consulting services for IT service organizations in Indianapolis Indiana enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent augmentation of your regular IT services group. These services can put you on the fast track to add to your revenue, expand your service catalog, create happy clients, and improve your bottom line.

Progent's nationwide team of network engineers, desktop support specialists, network administrators, and data security consultants have worked as seamless supplements to the support staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT service business, and Progent's close integration with your support team helps you promote and protect your branding.

Progent is an IT consulting firm with 20 years of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered online technical support and consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of professional services. Progent invoices your firm exclusively and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But modern ticketing platforms are not only expensive to license and staff, but a hassle to configure and manage. Small or niche IT support firms do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT support firms an economical way to keep their own branding while providing their clients responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable you to increase your support volume, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

• Progent's online desktop support team delivers Level 1 end user support with 1-hour SLA to commence work during normal work hours.
• Normal service times are from 5am to 7pm PST, five days a week.
• Extended hours support is available at additional cost.
• Optional on-premises support in major metros is offered across the country at extra cost.
• You keep full control of your customers and billing.
• Your customers enter incident reports through your custom branded Internet portal, an 800 phone number, or by directing a message to your designated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a single source for practically all IT expertise your customers may require. You can grow your staff and strategic IT skills at your own pace without having to turn down opportunities owing to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, under your coordination, and bills you instead of your client.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Extensive Documentation: Progent uses an advanced reporting system to make sure all services performed are thoroughly described. This makes it easy for your IT support organization to transfer service assignments to internal personnel when you have sufficient people and appropriate technical skills.

• Safely Grow Your Service Practice: You can easily and efficiently take on more opportunities beyond your main areas of excellence and serve new territories without the risks associated with expanding your head count too quickly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more customers under your own brand.
• Flesh Out Your Services Catalog: Progent offers world-class expertise in a broad array of technologies and can act as a reliable reservoir of skills for expanding your IT service business.
• Rapid Escalation: With a sizable roster of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Make Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
• Remote Support Professionals: For two decades, Progent has provided remote IT support from Call Center support to advanced consulting. Effective remote service saves money while delivering fast results.
• Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Learn more about Progent's certifications.

Progent's Practice Areas for Indianapolis, Indiana Companies
Progent's nationwide team of certified consultants offers Indianapolis, Indiana organizations a broad range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Consulting Support for IT Service Organizations in Indianapolis, Indiana
For more information about Progent's reseller program for network service firms in Indianapolis, Indiana, call 1-800-993-9400 or visit Contact Progent.