For small company network systems located throughout the state of Indiana, Progent's Microsoft authorized professionals can deliver remote phone help and troubleshooting to solve your network systems troubles fast and cost effectively. Progent has acquired enterprise-grade skills, advanced software utilities, and support knowledge bases to diagnose and resolve IT problems without the high cost and time delays associated with in-person service calls. If your Indiana small business is located beyond the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby computer support choices may be limited in technical capability, or unavailable during urgent situations. This results in a network that is unstable or causing wasted time due to technical problems continuing for too long. Progent's group of field proven network professionals average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a diverse range of customers. This means you get not only the technical skills needed for the job, but an expert with field proven methods for applying those skills to provide cost effective network solutions.

Microsoft Virtual Desktop Consulting Services
Microsoft's desktop virtualization technologies lower the work required for IT administrators to set up applications so they are consistent throughout an entire workforce, offer the ability to manage access to business information, and allow fast deployment of new or upgraded workstations. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure that powers RDS simplifies client access, enhances responsiveness, tightens data security, unifies administration, and provides a nearly transparent user environment. Progent's Windows Server 2016 engineers can help your company to assess the strategic advantages of Microsoft's desktop virtualization technologies, set up test and on-line environments, improve your network infrastructure to support virtual desktops effectively, evaluate and remediate security problems, and educate your network managers to follow industry best practices to achieve a fast ROI from desktop virtualization.

Project Server Integration and Training
Progent's Microsoft Project and Project Online experts offer advanced remote and onsite support for Microsoft Project Server and Project Online as well as for Microsoft products that integrate closely with Project and Project Online. Services offered by Progent include Project Server and Project Professional integration, SharePoint 2019 design and deployment, SharePoint Server 2016 migration planning and application development, SQL Server 2019 migration, SQL Server 2017 upgrades, SQL Server 2016 upgrades, Microsoft Exchange Server 2019 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Excel and Microsoft 365 Excel application support, plus PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network consultants to help you to enhance your infrastructure to accommodate local, branch, home-based, and mobile users so that they can utilize Microsoft Project Server to work together safely and efficiently. Progent's security engineers can assist your IT team to adopt and enforce security workflows that safeguard sensitive business information without interfering with the productive sharing of legitimate information.

Planning and Configuration Consulting for Cisco's Meraki Indoor and Outdoor Wi-Fi APs
Progent's Cisco Meraki Wi-Fi AP consultants offer online and onsite support services to help businesses of any size to plan, deploy, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and manage Meraki-based wireless infrastructure for sites that range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products including Catalyst, Nexus and Meraki switches, routers and firewalls to create a seamless network infrastructure that delivers the same access, responsiveness, security, ease of management and uptime for wired and wireless users regardless of their mobility or device. (See Cisco Meraki switches integration.)

Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, operates as the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating tightly with applications such as Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can help with any facet of Unified CM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop video phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, designing Cisco UCS server failover systems for survivability, and integration with Exchange Server.

Expertise for Configuring Multiple Public Clouds
Progent can help you to design and manage environments that utilize resources from multiple public clouds. Progent can provide a variety of cloud support services that include Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming, and Google Cloud Platform (GCP) administration. For details, visit Progent's consulting experts in configuring and managing multiple public cloud services.

Stealth Penetration Testing
Stealth intrusion testing is a key component of any comprehensive network security strategy. Progent's security professionals can perform thorough intrusion checks without the awareness of your organization's internal IT staff. Stealth penetration checking shows whether existing security defense tools such as intrusion incident alerts and event history analysis are properly set up and consistently observed. Progent can implement ongoing autonomous penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, harvested credentials, skipped patches, and unsound product defaults can be chained together by threat actors into the multi-front attacks common to modern versions of ransomware. Learn more about Progent's Stealth Penetration Intrusion Testing Experts.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting to help businesses of all sizes to design and implement a smooth deployment of Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid model. Progent can assist you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain clusters. Also, Progent's Microsoft Windows Server 2022 migration experts and Microsoft Windows Server 2019 migration experts can help you to plan and carry out an efficient migration from Windows Server 2016 to a more up-to-date version of Windows Server.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to plan, install, administer and troubleshoot unified communications networks based on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds assisting organizations of all sizes to build advanced collaboration ecosystems by delivering expert services that include Unified Communications Manager and Cisco CallManager planning and deployment, VoIP phones setup, and Cisco wireless IP phone deployment. Progent can assist you with Cisco's entire library of Unified Communications applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express, and Unified Attendant Console.

Design, Integration and Support Expertise for Microsoft System Center 2012
Progent's System Center 2012 consultants have more than 15 years of background deploying, maintaining and troubleshooting the core components included with Microsoft System Center and can assist you to design, install, manage, and repair your System Center ecosystem to maximize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent also offers System Center 2016 migration consulting to assist you to move to a newer version of System Center. In addition, Progent can help you to upgrade to more modern releases of System Center such as Microsoft System Center 2019 and System Center 2022.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup from Hornetsecurity provides small businesses a dependable and affordable solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of online or on-premises services to assist you to design, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup software. To learn more, see Altaro VM Backup certified consultants.

Help Desk Call Center Support for At-Home Workers
Progent offers small and medium-size organizations supplemental or fully outsourced Help Desk support services for offsite employees. For details about Progent's supplemental or comprehensive Help Desk support for at-home workers, go to Help Desk support services for remote workers.

Contact a Progent Network Consultant
To find out how you can get in touch with a Progent computer consultant for remote or on-premises help, phone 1-800-993-9400 or go to Online Network Support.

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