Expert Remote Troubleshooting for Independence, Missouri Computer Networks from Certified Consultants
Small businesses have typically been ignored by large IT service firms. Many small companies permit themselves to become overly dependent on freelance engineers or small support organizations who don't have the bandwidth or broad skill sets to respond promptly or effectively to technical emergencies. Still other small businesses turn to giant service providers staffed with personnel taught to provide by-the-numbers solutions to common issues but who do not have the background and technical scope to handle the variety of configurations and lack of standardization that characterizes small business information systems.

Progent's proven methodology for providing affordable and successful network service to small companies has made Progent among the top Microsoft-certified network consulting organizations in the country. Progent has provided online support to businesses in every state in the country (See Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network service group. This can save money and minimize technical risks for major projects like application development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to help your company to design and execute your cloud strategy.

Primary Products and Technologies Supported by Progent for Office Networks in Independence, Missouri
Progent's team of world-class support professionals provides support for virtually all facets of network technology deployed by companies of all sizes. Areas supported by Progent in Independence include:

Support Delivery Options for Independence, Missouri Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, and IT management. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Service Model promotes fast support, thorough activity records, consistent follow-up, and tight expense control across a range of network service delivery alternatives that include remote repairs, on-premises help, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for in-person service visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. To learn more, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting. To learn more, refer to Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide help with critical technologies including Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest products, company-wide network protection consulting, fault tolerant network engineering, virtual server strategies, plus configuration, customization and training for business programs including financials, ERP and MRP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects such as office relocations and massive software upgrades, longer term projects such as customizing a legacy ERP platform to a modern MS Dynamics 365 solution, database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can assist small and medium-size businesses to plan, implement and debug the network infrastructure for a remote workforce. Aspects of infrastructure for which Progent's consultants offer support include safe and convenient VPN connections, VDI desktop platforms, router configuration, Wi-Fi network planning and deployment, and reliable Internet access. For information about Progent's network infrastructure consulting expertise for a remote workforce, see infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition convenient for customers to migrate to a different service provider or to bring internally if your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit businesses with mixed networks to save significantly on the expense of hardware, system maintenance, and IT management while getting world-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the mixed- OS and non- standardized networks typical of smaller companies, and keeps control of the licenses in the customer's possession so that moving to a different virtualized system is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of network products including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-Premier security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory requirements for IT information protection and reporting.

The scope and size of Progent's consulting team offer a powerful set of advantages to organizations wishing to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, in the trenches of IT support, executing a broad range of IT projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for solving actual IT problems efficiently. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for fast fixes. Another benefit of granular invoicing is that your company will not be inclined to permit incipient problems to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation given by each consultant to every customer. The discipline of documenting and archiving service activity results in more effective service and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces few competitors. Small companies who work with freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Independence, Missouri company wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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