Besides providing fast contact with high-level network professionals and subject matter experts (SMEs) to assist Sandy Springs, Georgia companies to resolve specific technical problems or strategic projects, Progent offers temporary staff augmentation to deliver more broadly defined assistance like PC support, IT management, and Call Center services. On-demand staffing makes it possible for businesses to deal with expected or surprise peaks in the need for IT services, which may be caused by situations such as mergers and acquisitions, data center relocation, technology migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or new compliance requirements. Short-term staffing can also fill gaps caused by the loss of in-house IT personnel because of scheduled vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staffing Services
Progent's short-term supplemental staffing services give organizations the ability to respond to increases in demand for IT services without dealing with the expense and delays that come with vetting and hiring professional IT personnel and without the burden of increasing your in-house staff size.

Key features of Progent's temporary staff augmentation services include:

  • Rapid availability of seasoned network professionals
  • Easy initiation, cessation, and resumption of services
  • Transparent augmentation of your in-house IT staff
  • Full reporting of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
  • Strong working relationship with a top-level, full-service source for network expertise
Progent's Co-managed Help Desk Service
Progent's shared Help Desk service is a proven flexible staff augmentation option that allows IT organizations to share the responsibilities of Help Desk support seamlessly between their full-time IT personnel and Progent's nationwide team of technical support experts. Working as a transparent extension of your in-house Call Center, Progent's shared Help Desk program is a collaborative support solution based on by the industry's leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning ownership, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT services for organizations across the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Sandy Springs, Georgia Businesses
Progent's seasoned roster of certified consultants and technical experts can provide Sandy Springs, Georgia companies a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service providers include:

Contact Progent for Short-Term IT Staffing for Sandy Springs, Georgia Businesses
To learn more about Progent's temporary staff augmentation services for Sandy Springs, Georgia businesses, call 800-993-9400 or visit Contact Progent.